Complaint Review: WayPoint Homes - Lilburn Nationwide

 After countless attempts to repair the hot water tank since last week Friday a week later I was told yesterday from Tiffany CTC plumbing that another technician was on they're way out to light the hot water tank. When I got home I still didn't have hot water I called CTC plumbing company numerous times yesterday and I couldn't get an answers. So this morning I called Tiffany back and I was then told that they were unable to light the boiler yesterday because it was full of mud. ( once again no called me to communicate this) So I called Chris from the Way Point Chicago office this morning I told him what was going on and he did state that they will be replacing the hot water tank. Then I got a call from another technician this morning stating that he was able to lite the boiler and that I have hot water now and that his main concern is that I have hot water and that he still needs to make more repairs to changing out the hot water tank and take it out from underneath the house because it isn't safe because if it rains it will flood because the pump is buried in the mud.

And he has to build a wall and put a new one in. He stated that he was familiar with the house and the setup and that he worked on the hot water tank perviously I want to know why was the tank still installed wrong after all this time? He also stated the guys that were hired had no clue to what they were doing. I can't believe that this is even an issue today being that back in 10/2014 Atlanta Gas stated that the water tank was setup wrong & it was a violation & it was leaking carbon monoxide and that the repairs had to be done ASAP. To my knowledge I thought the proper repairs were done back in 2014 and I was verbally told that the issues were corrected. And here we are 9/2016 we had the same issue where Atlanta Gas came out and said the same thing that the set up is dangerous and it needs to be repaired ASAP because of carbon monoxide is leaking in the house. Hearing those words are scary I am a mother and my family safety is my top priority. I

need to know how will I be compensated for my rent? You know what I was told? "compensation for what" I didn't pay my rent this month because I've been living in an unsafe environment and I was waiting on the repairs to be done. I was told I have to pay my rent or else they will file & eviction against me. This is the least they can do being that this was a huge inconvenience to my family an I. I've been very patient considering the circumstances that my family & I had to endure for these past 7 days. I've been living in this house going on 2 years and no one from management or the Corporate Office have reached out to me with any solutions or concerns about my living conditions. Waypoint homes rent homes to families it shouldn't be just about a check. We should feel safe in knowing that if there is a problem that you they would do your do diligence in making sure that we are taking care of.

I felt abandoned by Waypoint Homes and I didn't get the customer care that I felt I deserved. I hope no other family have to endure what I went through and hope you guys take this as a lesson and treat your tenets better. I asked several times to be relocated because I don't feel safe in this house each day that went by they told me someone was coming out to fix the problem. Each day went by with no solution. Even though I am renting this is home to my family & I the last thing we want to feel is unsafe which is how we felt & I felt helpless because my daughter's were looking at me for answers & I didn't have any!