- Report: #1184807
Complaint Review: Waypoint Homes - Nationwide
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Author Confirmed
Why?
Waypoint Homes
Nationwide, USA
Phone:
407-287-6814
Web:
waypointhomes.com
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Waypoint Homes Waypointhomes.com Waypoint Group Failure to honor refund after refusal to process application. Ocoee, Florida Nationwide
I have a pile of paperwork. Of the various applications and signed documents many of them do not mention a time frame to submit documents. The only one that does was the one that I did not receive a copy of until I requested. Of course this was after they decided to keep my holding deposit.
10/4/14 - Applications for rental filled out online. None of the associated policies or terms agreed to mention application has to be completed within 48 hours or the holding fee is non-refundable. In fact it states send in required documents ASAP.
10/6/14 Holding deposit paid and holding form signed (I did not receive a copy).
10/6/14 - e-mail confirmation of holding agreement received. Does not state anything about documents having to be submitted within 48 hours.
10/6/14 - 2 e-mail messages request more information to complete the application - neither e-mail requires this information be be provided within a certain time frame.
10/8/14 - 2 email messages request information.
10/8/14 - Information is e-mailed in by me.
10/8/14 - Confirmation e-mail stating they received my documents. Later - an additional e-mail was sent requesting more information (no time frame given).
10/9/14 - E-mail received requesting more information.
10/10/14 Additional information requested by text message. It was also requested that I call Amy Sloan. All documents sent by e-mail on 10/10/14. Called Amy and left a message.
10/13-14/14 Emails stating that my application was "Incomplete/dead" and they would be keeping $500 of my holding deposit.
10/14/14 Copy received of holding agreement, finally. This is the only form that mentions the 48 hour time frame to submit documents.
After requesting information on 10/9 and 10/10 I was told that that information was late and should have been sent to them by 10/8. Why would they request it if they had already closed my application?
How come of the 11 different documents I have only one states the 48 hour time frame to submit documents. Additionally, I did not receive a copy of this document until after they refused to Approve me for the property or issue a refund.
