M
Santa Maria,#2Author of original report
Tue, June 10, 2014
To Hide-my-ip-address.com
I am making a change in my decision about Hide-my-ip-address.com on my ripoff report I left about them and I want to say I apologize for making this report. While they are not perfect as businesses have problems as Hide-my-ip-address.com did but nobody is perfect. I am not a fan of RR and wished I never used this site for making complaints on businesses. Since they do not allow authors to remove reports I am left leaving a sorry note to Hide-my-ip-address.com. While not perfect, it took a while to get my money back. I won’t say to not use them as I think you should contact them first and ask for a trial of their products.
I am sorry I made this report, please accept my apologies as I had a change of heart and want to say I am sorry as much as I think they may feel the same way.
Author of report
Alan (myHelpHub.com)
United States of America#3UPDATE Employee
Fri, September 30, 2011
Sirs,
My name is Alan and I am the site manager for our support site.
It's obvious that the previous message was posted with bad intentions and without any possibility of collaborating with us in order to receive a refund.
Please do contact us if you are having any problems and we would be happy to assist.
We reply to ALL support tickets within one business day and we provide live chat.
Best wishes
Alan, myHelpHub
2007 bmw owner
knoxville,#4Consumer Comment
Sat, November 28, 2009
THE ISSUE IS NOT RESOLVED UNTIL YOU'VE GIVEN A REFUND.
MYHELPHUB.COM IS A COMPLETE WASTE OF TIME, THEY STEAL YOUR MONEY WHILE MAKING YOU GO ROUND AND ROUND TRYING TO FIX SOMETHING THAT WILL NEVER WORK, MEANWHILE YOUR MONEY IS GETTING DEPOSITED INTO THEIR ACCOUNTS.
STAY AWAY! BUYER BEWARE OF KARL MOORE, WCCL NETWORKS, MYHELPHUB.COM
SCAM SCAM SCAM
Karl
Not Applicable,#5UPDATE Employee
Wed, July 08, 2009
Sirs, I was surprised to see this posted report, and shall do my best to address it. The WCCL Network is a long established network, with over 200 commercial websites, 600,000 customers, and an army of over 20,000 affiliates. We have a strong focus on customer service, and I'm very sorry to read of this report. Unfortunately, it contains mainly factual errors which lead me to suspect that M may be an individual known as Manny, who has spammed the RipOffReport.com site many times, with inaccurate reports. Hide My IP Address is a tool for masking your IP address. It is used to help enhance your security. The author of this message is correct in saying that we do not allow refunds on this product, however. Most products attract a full 100% satisfaction guarantee. This one does not come with such a guarantee, and we never state that we do. It's very nature prohibits such an offer. We will however guarantee to get the software working on your machine. We'll provide the best technical support possible, and ensure you get things working. If we can't help, you'll get a refund. This tool is not a cheap search engine, nor does the engine shut off. Due to such references, unfortunately I feel that the user has not understood the product at all. Hide My IP Address is a highly customized browser, which routes all traffic through the anonymous Tor network. It also erases all surfing history, to ensure your tracks are covered. It is never off though surfing is naturally a little slower than normal, as traffic is being routed through numerous, high-speed anonymous servers. To clarify on a few other points: we cannot put you on a black list so you can't get a credit card; we do not advise downloading torrent software to save money (they mainly contain viruses); and, Windows does not contain a hide IP option which most people don't know about. I hope this addresses the matter, and thank you for your time. Kind regards, The Team @ myHelpHub.com
Karl
Not Applicable,#6UPDATE Employee
Wed, July 08, 2009
Sirs, I was surprised to see this posted report, and shall do my best to address it. The WCCL Network is a long established network, with over 200 commercial websites, 600,000 customers, and an army of over 20,000 affiliates. We have a strong focus on customer service, and I'm very sorry to read of this report. Unfortunately, it contains mainly factual errors which lead me to suspect that M may be an individual known as Manny, who has spammed the RipOffReport.com site many times, with inaccurate reports. Hide My IP Address is a tool for masking your IP address. It is used to help enhance your security. The author of this message is correct in saying that we do not allow refunds on this product, however. Most products attract a full 100% satisfaction guarantee. This one does not come with such a guarantee, and we never state that we do. It's very nature prohibits such an offer. We will however guarantee to get the software working on your machine. We'll provide the best technical support possible, and ensure you get things working. If we can't help, you'll get a refund. This tool is not a cheap search engine, nor does the engine shut off. Due to such references, unfortunately I feel that the user has not understood the product at all. Hide My IP Address is a highly customized browser, which routes all traffic through the anonymous Tor network. It also erases all surfing history, to ensure your tracks are covered. It is never off though surfing is naturally a little slower than normal, as traffic is being routed through numerous, high-speed anonymous servers. To clarify on a few other points: we cannot put you on a black list so you can't get a credit card; we do not advise downloading torrent software to save money (they mainly contain viruses); and, Windows does not contain a hide IP option which most people don't know about. I hope this addresses the matter, and thank you for your time. Kind regards, The Team @ myHelpHub.com
Karl
Not Applicable,#7UPDATE Employee
Wed, July 08, 2009
Sirs, I was surprised to see this posted report, and shall do my best to address it. The WCCL Network is a long established network, with over 200 commercial websites, 600,000 customers, and an army of over 20,000 affiliates. We have a strong focus on customer service, and I'm very sorry to read of this report. Unfortunately, it contains mainly factual errors which lead me to suspect that M may be an individual known as Manny, who has spammed the RipOffReport.com site many times, with inaccurate reports. Hide My IP Address is a tool for masking your IP address. It is used to help enhance your security. The author of this message is correct in saying that we do not allow refunds on this product, however. Most products attract a full 100% satisfaction guarantee. This one does not come with such a guarantee, and we never state that we do. It's very nature prohibits such an offer. We will however guarantee to get the software working on your machine. We'll provide the best technical support possible, and ensure you get things working. If we can't help, you'll get a refund. This tool is not a cheap search engine, nor does the engine shut off. Due to such references, unfortunately I feel that the user has not understood the product at all. Hide My IP Address is a highly customized browser, which routes all traffic through the anonymous Tor network. It also erases all surfing history, to ensure your tracks are covered. It is never off though surfing is naturally a little slower than normal, as traffic is being routed through numerous, high-speed anonymous servers. To clarify on a few other points: we cannot put you on a black list so you can't get a credit card; we do not advise downloading torrent software to save money (they mainly contain viruses); and, Windows does not contain a hide IP option which most people don't know about. I hope this addresses the matter, and thank you for your time. Kind regards, The Team @ myHelpHub.com
Karl
Not Applicable,#8UPDATE Employee
Wed, July 08, 2009
Sirs, I was surprised to see this posted report, and shall do my best to address it. The WCCL Network is a long established network, with over 200 commercial websites, 600,000 customers, and an army of over 20,000 affiliates. We have a strong focus on customer service, and I'm very sorry to read of this report. Unfortunately, it contains mainly factual errors which lead me to suspect that M may be an individual known as Manny, who has spammed the RipOffReport.com site many times, with inaccurate reports. Hide My IP Address is a tool for masking your IP address. It is used to help enhance your security. The author of this message is correct in saying that we do not allow refunds on this product, however. Most products attract a full 100% satisfaction guarantee. This one does not come with such a guarantee, and we never state that we do. It's very nature prohibits such an offer. We will however guarantee to get the software working on your machine. We'll provide the best technical support possible, and ensure you get things working. If we can't help, you'll get a refund. This tool is not a cheap search engine, nor does the engine shut off. Due to such references, unfortunately I feel that the user has not understood the product at all. Hide My IP Address is a highly customized browser, which routes all traffic through the anonymous Tor network. It also erases all surfing history, to ensure your tracks are covered. It is never off though surfing is naturally a little slower than normal, as traffic is being routed through numerous, high-speed anonymous servers. To clarify on a few other points: we cannot put you on a black list so you can't get a credit card; we do not advise downloading torrent software to save money (they mainly contain viruses); and, Windows does not contain a hide IP option which most people don't know about. I hope this addresses the matter, and thank you for your time. Kind regards, The Team @ myHelpHub.com