- Report: #204325
Complaint Review: Websecret MasterCard - Monrovia California
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Author Confirmed
Why?
Websecret MasterCard
websecretcard.com Monrovia, 91017 California, U.S.A.
Phone:
877-434-3578
Web:
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Websecret MasterCard ripoff Monrovia California
Websecretcard purports to allow you to remain anonymous when you shop on the Web. I purchased a card at Rite Aid on June 23, 2006. $20 to buy the card, $75 credit applied to the card. I tried to activate it on June 26, 2006. The expiration date I was given was 4/06 -- a date that had already passed. The card was useless. The rest is a nightmare. I called and explained the problem. I was given a new expiration date but not a new card number. I called again and was given a new authorization number. When I tried to use it, I was informed that the card had already been authorized. I called 877 434 3578 again, and they said since the card had already been authorized they couldn't help me, that I would have to call 877 434 3578 -- the same number. I called and was put on hold for 31 minutes. I gave up and called Global MasterCard who connected me immediately to someone at GreenDot, who owns Websecret. He transferred me to a busy signal. Days later, I called again and spoke to someone who kept repeating "Caller are you there?" about fifteen times. He wouldn't speak until I spoke in Spanish. Turns out his English was perfect, he was just playing. Tried calling Columbia Bank & Trust Company, the parent company. They didn't know anything about Websecret. On August 2nd I called demanding a refund. I was told the "terms of the agreement" did not allow this. I asked for my balance. They had decucted a $5.00 monthly maintenance fee. They were about to deduct another $5.00 in five more days. I still had not been able to use the card due to their incompetence. They simply don't care if you get your money, and if you persist, they transfer you to a busy signal. I just reviewed my cell phone bill. Over the course of six weeks, I made 22 calls to 877 434 3578. Twenty-two times I heard someone say "How may I provide you with excellent service?" Twenty-two times they failed -- miserably. Stay as far away from this product as you can get. I'm sure you can expect the same sort of abuse from the GreenDot Cards.
Jeff
Tucson, Arizona
U.S.A.
Jeff
Tucson, Arizona
U.S.A.
