- Report: #63673
Complaint Review: Webster Services - Atkins Arkansas
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Author Not Confirmed
Why?
Webster Services
http://webster-services.com Atkins, 72823 Arkansas, U.S.A.
Phone:
888-333-6343
Web:
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Tell us has your experience with this business or person been good?
Webster Services I put a $100.00 deposit down on delivery of a car. I was told it would be delivered in 5 to 10 days, 3 weeks later, no car and he refused to refund the $100.00 Atkins Arkansas
I contracted with Webster Services on June 19 2003 to deliver my car from Tenn. to Michigan. Wayne said it would be delivered in 5-10 days. I have not heard from him in over 2 weeks so I called and e-mailed him several times. He said I would have the car on July 10th then July 12 then finally July 13th and at that he could only deliver it within 400 miles from my house. The contract was DOOR to DOOR.
I finanly fired him and asked for my $100.00 deposit back. In the contract it never said that the deposit was non refundable.
I ended up using another way of transport and it cost me more in the end plus I still have not received my $100.00 and it is July 15 2003.
Scott
Interlochen, Michigan
U.S.A.
I finanly fired him and asked for my $100.00 deposit back. In the contract it never said that the deposit was non refundable.
I ended up using another way of transport and it cost me more in the end plus I still have not received my $100.00 and it is July 15 2003.
Scott
Interlochen, Michigan
U.S.A.
3 Updates & Rebuttals
Wayne
Atkins,Arkansas,
U.S.A.
Auto transport that did not work
#2REBUTTAL Owner of company
Tue, January 08, 2008
I was truely sorry that this happened. The truck that was supposed to pick this up was broke down. We were waiting on parts that were on backorder from the dealer that we purchased this from. I am sure that has happened to many of you. It was out of my control at that end. He asked for the refund after we sent the truck to pickup. I could not do that. If he had let me know prior to us going to get the car that he was going to cancel I would not have a problem with a refund. I offered 1/2 of the deposit back due to the break down. Sorry it did not work out Scott.
Wayne
Atkins,Arkansas,
U.S.A.
The vehicle was moved, I did not state anything about 400 miles. I have no clue where that came from. The customer has not called with any problems.
#3REBUTTAL Owner of company
Mon, October 01, 2007
I booked this move and had it done. Then quote states that vehicles are normally picked up within 7-10 business days. This was done as agreed. I am sorry he/she is upset. If they are, just call me and I will try to work this out. Thanks.
Wayne
Atkins,Arkansas,
U.S.A.
Car was moved!
#4REBUTTAL Owner of company
Tue, October 21, 2003
Quote from customers email on initial setup of this agreement: "Car is a dirt race car, runs and can be driven onto the trailer.. I am very flexible. It can be sent anytime in the next 4 to 5 weeks from today June 18th." Customer gave us 4-5 weeks to move vehicle in the beginning of agreement then decided not to work with us after 3 weeks! Here at Webster Services we do not want to Rip off anyone and will not! Due to unforseen circumstances some vehicles take longer than planned and some move faster. We do not gaurentte the time frame in which a vehicle will be moved. The average is 5-10 business days. Unfortunately we can not have all people we deal with as happy as we would like. Our contract does states that the deposit is non refundable but we have refunded the deposit on the occasion that we could not take care of the customer in a timely manner. But when some things that are out of our control delay the process and the customer decides to attempt to use someone else without notifying us, then the deposit will not be refunded! As you can see from the customers letter and what was in his email to me; Scott did not allow us to complete this process and decided on his own to go elsewhere. Therefore I would not refund the money. Thanks for listening to both sides of this story!
