Honest Vapor
LAKEWOOD,#2UPDATE EX-employee responds
Tue, August 06, 2013
I wrote this in haste and would like to retract my statment.
Honest V
Denver,#3Consumer Comment
Sat, August 03, 2013
This is supoosed to be a daily deal site running other companies deals at a discounted price but if you look closer recently they are running deals on their own products and bumping up the value to make t look like a good vaue. They don't even have the product on hand when they sell it. They wait till they see how much sold and then have the product shipped from China. STAY AWAY. Go to Living Social or Groupon for a better honest daily deal site.
WeeklyPlus.com
Colorado,#4UPDATE Employee
Wed, October 31, 2012
Dear Valued Reader,
Thank you for doing some research on our company. The issue detailed by this customer was resolved within a week or so of when our service team was notified of the issue and the customer received a full refund. Steven is an exemplary employee who was simply passing along the message from our management team to this customer. As she stated, our team was not unwilling to help her, but we are contractually required to work with the business owner in the case that any services have been rendered.
In line with that policy, we reached out to the business owner and she did indeed initially refuse a refund because she wanted to perform the customer's services herself. She understood that the customer had a bad experience because of a one-time shortage in her staff and wanted to take the time to "wow" this customer with excellent services.
When this message was relayed to the customer, she declined services and assumed that she was not going to be able to get her refund, which was not accurate. At that time, this review was written. Subsequent to this review, we continued correspondence with the business and were able to get the customer approved for a full refund, which was promptly issued to her.
As a result, this customer's issue has been resolved. We staff our customer service department and encourage any of our customers to reach out to us if they encounter any issues. We are always happy to help and can resolve any issues as long as we are notified before the expiration date of the certificate in question. We maintain high service quality and have an A rating with the BBB. We can always be reached by e-mail at [email protected].
Thanks again for researching our company and we look forward to doing business with you!
Best Regards,
The WeeklyPlus Team