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  • Report:  #355765

Complaint Review: Wells Fargo Financial - Las Vegas Nevada

Reported By:
- Geneva, Alabama,
Submitted:
Updated:

Wells Fargo Financial
www.wellsfargofinancial.com Las Vegas, 89193-8798 Nevada, U.S.A.
Phone:
800-346-3009
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
DISGRUNTLED WELLS FARGO CUSTOMERS UNITE!

I recently had a bad experience with Wells Fargo Financial. On May 5th I made a payment to my account in the amount of $3,500. Wells Fargo then also took a payment from my checking account in the amount of $668. On 13 June I received my billing statement which said, "Paid ahead"No payment due". Wells Fargo took the payment from my account anyway. In early July I received my July statement which also stated, "Paid ahead"no payment due". But I had learned my lesson by this time. I called Wells Fargo and spoke to Sharie (employee # 737630). Before I hung up over an hour later, I was assured by Sharie that everything had been corrected and no more payments at all would be taken from my checking account. I would make payments at my desire. On July 16, I checked my checking account online and discovered that Wells Fargo had again taken a payment from my checking account for $668. I then called Wells Fargo and spoke with Deanne (employee # 20313). After over an hour, I was told to fax proof of the $668 check being taken from my checking account. I called USAA bank on my cell phone while having Wells Fargo hold. Within 5 minutes USAA faxed the proof to 605-226-7940 Attn: Bobbie. Bobbie told the supervisor that my refund check would be sent by OVERNIGHT UPS. I hung up and waited for UPS to bring me a check for $668 which I had earmarked for other use. This was on Thursday. When I had still not received my refund check on Monday, I checked the tracking number and learned that BOBBIE had lied. My refund check was not sent OVERNIGHT, but 2nd day air. There IS a difference. That refund check slowly made it's way to me via SEVEN stops between there and here! I received my refund check on Tuesday, but I was at work, so still not able to use my own funds until Wednesday. I had asked that the funds simply be redeposited to my checking account via electronic transfer and was told, "That won't happen." Thurday 17 July, I called and spoke to Travis (employee # 1451). I wished an apology for the lies and a check sent to me for the week Wells Fargo held MY money at the same interest rate I pay on my loan. Travis said, "That won't happen". I informed him of the power of disgruntled customers in large groups. Travis then said, "We don't care". I've since spoken with Kevin (employee # 7802) He also told me I would never receive compensation for my inconvenience and "We don't care" about disgruntled workers in large groups. Of course they don't care.

I am an individual, and they can deal with me easily. But, if all us disgruntled customers actually DO unite, Wells Fargo will soon have to CARE. I have decided to send Wells Fargo Financial a hard copy check via regular mail for the sum of .10 (TEN CENTS) to be posted to my account. I will also faithfully pay my Wells Fargo Financial bill. I will send the ten cents checks each 5th, 10th, 15th, 20th, 25th, and 30th of each and every month. I will bend the envelope in such a way that a PERSON will have to open it for processing. In each envelope, along with the check I will place an explanation letter, telling that poor processor why he/she is having to do such a thing. This will cost me a grand total of $3.06 each month(check plus stamp), which I consider a small price to pay to get them to CARE. Imagine what can happen if ONE MILLION of us disgruntled customers unite and do the same thing on the same dates! A swamped mailroom may get someone in Wells Fargo Financial hierarchy to CARE. Please join me in my endeavor. Wells Fargo can easily deal with all us individuals, but if we unite, we can make them listen and care. Maybe YOU have a better idea in getting their attention. If so, please post it.

Aviator

Geneva, Alabama

U.S.A.


4 Updates & Rebuttals

Aviator

Geneva,
Alabama,
U.S.A.
FOLLOW-UP to Liar, Liar

#2Author of original report

Thu, July 31, 2008

I believe the previous comment to be true. I had sold an older RV and just sent the proceeds to Wells Fargo without any further instructions.. Shame on me. I really should have paid down the principal. However, I have only the equivalent of three payments left on this loan, thank goodness, and will pay it off completely by the end of September. An update on my original post: I sent my first TEN CENT check to Wells Fargo on 25 July.. I called the wells Fargo 1-800 number, and after a few minutes, found that my TEN CENT check had been posted! Fantastic! I also checked with by local bank manager and postmaster. I found out a few things. ONE: Sending the TEN CENTS checks is NOT illegal in any way. TWO: Wells Fargo MUST post the checks to my account, and THREE: Sending a penny in the mail is NOT illegal. I will now add a penny to further TEN CENT checks to Wells Fargo. I ask for your help in my endeavor. Please copy and paste my original complaint into your e-mail and send it to friends and family. Have them send it to their friends and family and so on. Let's really get this grass roots effort to get Wells Fargo to listen and care on it's way to doing what we ask. Thank you.


Friendly Help

Anderson,
South Carolina,
U.S.A.
It seems to me that you made a mistake here, Aviator.

#3Consumer Comment

Wed, July 30, 2008

Re your: ''On May 5th I made a payment to my account in the amount of $3,500. Wells Fargo then also took a payment from my checking account in the amount of $668. On 13 June I received my billing statement which said, 'Paid ahead'No payment due'. '' This $3500 would have done you a LOT more good if it were applied to reduce your balance instead of merely being treated by W-F as advance payments and resulting in the statement 'Paid ahead'No payment due'. You would have saved yourself some interest & also shortened the time you must deal with W-F.


Truth Detector

Intercourse,
Pennsylvania,
U.S.A.
This rebuttal is one of the most pitiful I have ever read...

#4Consumer Comment

Wed, July 30, 2008

Steven, your rebuttal is absurd on so many levels that you may have earned the distinction of overtaking Charles in AL as the champion of pathetic. By your own admission, you have paid an average of $250/month in overdraft fees for the past 18 months. That means you average at least one overdraft fee per week. That reality alone would be enough to cement your guilt. However, you proceed to say, and I quote: 'I'm in the business of remodeling homes so I have no way of calculating my budget' So, you have NO way of calculating your budget? How about this concept...I think you'll enjoy it: STOP SPENDING MONEY BEFORE IT'S AVAILABLE IN YOUR ACCOUNT...There you have it, problem solved. Your next quote is equally hilarious and absurd: 'The first thing you can do is call the OCC (office for Comptroller of Currencey at 1-800-613-6743, go through the prompts and press 0 alot, you will get someone after about 3 minutes. Give them your side of the story, they will give you a case number and then file a formal written complaint online. This is only a formality, however if enough people read this and call, voice WILL be heard.' Hmm...This is only a formality... NEWSFLASH HERO: These government entities are the decision makers setting the rules, not the banks. That's kind of like complaining to your mother that SHE grounded you for too long. Your final absurd quote is insulting to those who fight for a truly worthy cause - and for that, you should be ashamed of yourself. You wrote: 'Please contact Ripoff Report and get my email address, I need as many people in this fight as possible. Mothers Against Drunk Driving started with ONE person. look how powerfull they are now.' MADD is an organization that fights to save lives. YOU, on the other hand, are an irresponsible, whiny dolt who lives to blame others for his poor choices. Don't even pretend to be on the same level as those mothers who fight to save the lives of REAL victims.


Steven

Henderson,
Nevada,
U.S.A.
Millions of Americans are being taken advantage of by the banking industry.....The word is USURY....dictionary, look it up

#5Consumer Suggestion

Wed, July 30, 2008

Ike, I empathise with your situation. I too have been there..I have paid nearly $4,500 dollars in overdraft fees over the past 18 months. Recently Well Fargo has tried to charge me $345.00 for $88.00 in overdrafts. I'm in the business of remodeling homes so I have no way of calculating my budget (supposed to be done on a thursday, customer adds in more work finally get paid on Saturday, check clears tuesday, overdraft happens on Monday. Fees are overwhelming) The first thing you can do is call the OCC (office for Comptroller of Currencey at 1-800-613-6743, go through the prompts and press 0 alot, you will get someone after about 3 minutes. Give them your side of the story, they will give you a case number and then file a formal written complaint online. This is only a formality, however if enough people read this and call, voice WILL be heard. I live in Nevada and currently I am in the process of organizing a coalition to put an initiative on the ballot to force the state of Nevada to regulate overdraft fees to a reasonable standard, starting with a percentage rate and cap on overdraft fees. The next issue on this ballot measure will make it illegal for the state legislature to make any attempt to stop this initiative/referendum and face jail time if they do so. This is important such as the case in Arizona where the voters turned down an increase in the sales tax to pay for a football stadium for the Arizona Cardinals, the legiislature overturned the voters and the following year a ballot inititive passed that would put legislators in jail for going against the will of the people. (NOW THAT IS AMERICA) Please contact Ripoff Report and get my email address, I need as many people in this fight as possible. Mothers Against Drunk Driving started with ONE person. look how powerfull they are now. Thanks Steven

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