- Report: #1136433
Complaint Review: Wells Fargo - Nationwide
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Wells Fargo
Nationwide, USA
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Wells Fargo The WORST BANK and service Nationwide
It all starts with Russell Render, from the call center in Reno Nevada that works for Lydia. Those are the names they game me and my son. Wells Fargo has cost me close to $875 in late fees and charges today because of my ATM card not working.I called in with my son and was so rudely interrupted and treated horribly. If you RECORD YOUR CALLS LISTEN TO ALL 3 conversations. Russell is an absolute under worker that does NOT listen, he is rude and needs to be fired immediately.
I am closing this account this week because of the ATM not working and because of Russell Rendet and his boss Lydia. They said my ATM card was going to work after a 45 MINUTE phone conversation, and I drove to the Wells Fargo bank, and my ATM didnt work...AGAIN and AGAIN.....Wells Fargo has the lowest customer service amongst the current banks, which there is one at every corner, so I suggest you fire Lydia and Rusell. Or keep loosing people like me!!!I can go on and on about the HORRIBLE service but,
There si too much to list, EVERONE should ban Wells Fargo just by closing their accounts. i am going to close mine tomorrow.
1 Updates & Rebuttals
Robert
Irvine,California,
Exaggerate Much?
#2Consumer Comment
Sat, April 05, 2014
What a Drama King/Queen, I actually feel sorry for your family having to deal with someone like you.
Seriously, $875 in LATE FEES just because an ATM is not working?
Okay first of all if an ATM is not working why didn't you go into the branch, and just withdraw the money from a teller? How come you didn't write a check from your account? How come you didn't go to another branch? Oh..let me guess, you waited until the absoulute last minute to withdraw the money that the bank was already closed and you had no more time.
But then we get to your late fees. Most Credit Card late fees run around $40, a far cry from almost $900. The worst late fees I have seen for apartment rent is only into the $100 or so range. Most other major loans run about 5-10%. Meaning in those cases you had a payment due of just shy of $9000-$18000 that you couldn't make. The funny thing is that I have never seen an ATM that would let you withdraw $9000. In fact if you did have a payment due of $9000...people in Million Dollar homes don't have that big of a mortgage payment.
So what is the REAL story here.
