Complaint Review: Wendy's Old Fashioned Hamburgers - Corporate Headquarters Ohio

Yeah, don't the Hawaiian locations bury their chicken tenders with hot coals and palm leaves or something? Seriously, though, no chicken tender prepared in any sane way with kitchen appliances should crack a healthy tooth. Did you ask your dentist about a possible preexisting condition? If your dentist can provide any kind of statement solely blaming the chicken, you might almost have some sort of case, but otherwise, I think you owe Wendy's one for revealing your dental problem.

Yeah, don't the Hawaiian locations bury their chicken tenders with hot coals and palm leaves or something? Seriously, though, no chicken tender prepared in any sane way with kitchen appliances should crack a healthy tooth. Did you ask your dentist about a possible preexisting condition? If your dentist can provide any kind of statement solely blaming the chicken, you might almost have some sort of case, but otherwise, I think you owe Wendy's one for revealing your dental problem.

"so I would guess that Hawaii probably has different cooking practices for Wendy's there than a Wendy's in the U.S." I hate to inform you that Hawaii is in The U.S., That was f'ing stupid. And they could not have fried that poor little chicken nugget so hard that you would have attempted to think it was normal and eat it, if your teeth broke that bad it's time to save for more root canals, who the hell you think your fooling.

I beg to differ with the last post. Although a tooth can break due to a preexisting condition or tooth decay, a tooth can break because of boneless chicken that's friend entirely too hard. Your in Hawaii Denny so I would guess that Hawaii probably has different cooking practices for Wendy's there than a Wendy's in the U.S. Believe me some franchises and food chains have a knack of frying things entirely too hard. Sometimes they don't pay attention and don't take the food out soon enough due to peak business hours. Sometimes its simple neglect on the cooker's part who knows they fried it too hard but puts it out any way to be served to customers. Sometimes its the fault of the supplier of the chicken product. All imperfections in a product, no matter how hard you try, will not be caught. Sometimes things slip through. For instance I am going through the same problem right now with a chicken supplier I am not at liberty to name. I have fairly good hygiene. I say fairly good because I don't think there's a such thing as perfect hygiene for teeth. If there was a such thing as perfect hygiene then why would we need to have cleanings? But i get cleanings regularly and I floss regularly. I purchased a chicken tender from a well know store. I'll just say it starts with a W and you figure it out from there. Part of the chicken tender was fried correctly, but the end was fried entirely too hard.(almost like they caught it just before the whole thing got over fried) I bit down and I felt something rolling around in my mouth like a rock. Pulled it out and found a piece of my tooth stuck to it. So I saved it, took it back to the store and had a accident report filed. Now I'm waiting on the supplier to this unnamed store to respond. I went to a dentist and found out not only did it break one tooth(as i thought) but it broke another tooth also. The dentist gave me a estimate and the amount of work that will need to be done is almost $3,000. You know dentists and how they always want to preserve a tooth. And one of my tooth's broke of in a way that the dentist said its going to take a lot of work but it can be fixed. This situation almost makes me wish I would have gotten a grill like I had planned to a long time ago. LOL maybe I'd have a bent grill instead of 2 broken teeth. I suggest that you contact the store. Since your past the part of accident reports, etc. I suggest you get a lawyer to sort out this situation. Most of the time...not all the time...but most of the time if your case is heard in a courtroom the judge will rule that the company is only responsible for your medical expenses(which is all most people want). However a judge may feel your entitled to benefits because of pain & suffering. It depends on how your lawyer presents it. Make sure to find a lawyer that's dealt with cases of this type before and has a fairly decent record of wins vs. losses. Also find out the statute of limitations for your state. All states have different limits for filing for a civil lawsuit. It never hurts to try. You can find out information about your states statute of limitations at the following website http://law.freeadvice.com/resourc/personal_injury_statute_of_limitations.htm Hopefully if your not past the time period you still have time to file.

And unfortunately, all it took was a boneless chicken piece to do you in. You probably had a pre-existing problem; we dont know your "dental" hygeine, nor do we know if you even take of your teeth. You could have cracked your tooth prior to taking a bite out of the chicken even overcooked meat aint hard enough to crack a tooth. Not enough calcium in your diet? too much soda? All of these can lead to degradtaion of your tooth.

I sympathize with you over your ordeal. I myself have shelled out thousands in dental work. But unfortunately, you didn't have a legal leg to stand on. They won't give you a dime unless there was a variable BEYOND your control involved. I.E. a bone in your BONELESS chicken, or if the chicken was hot on the outside, and when you bit down on it, it was frozen on the inside. You saw it was overcooked, and could tell it was hard and rubbery when you picked it up. HOWEVER, as a person who worked at Mc Donald's in high school, here's some options you could try: Is the restaurant franchise owned? If so, try writing to the franchisor and telling him/her about your situation. They have strict policies regarding oil temperatures, cooking time, and the amount of time a product can remain in the serving bin. Those folks are ANAL about that! PLUS, if they're overcooking the chicken on a continual basis, it's a fire hazard (they're cooked in a fryolator) Sometimes, they can cook the product at the correct time and temp. and it can still come out looking like the one you ate, but from my own experience, this only happens when the oil is not changed as often as it should. Plus, food particles can get stuck in there, it can smoke and even splatter on people. Again, a fire/health hazard. Some letters to the press may give them some encouragement to listen to you. Maybe you won't get what you hoped for, but perhaps you at least get a little something, not to mention vindication and closure.