- Report: #148366
Complaint Review: Wendy's - Midlothian Illinois
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Why?
Wendy's
14801 Cicero Avenue Midlothian, 60445 Illinois, U.S.A.
Phone:
708-687-2152
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Wendy's ripoff cashiers are stealing your money! Midlothian Illinois
Approximately 10 days go I went through the drive-thru at Wendy's in Midlothian, Illinois. When I gave the cashier a $20 bill, she only gave me change for a $10 bill. When I told her that I had given her a $20 bill, she said, "Oh yeah" and rudely gave me the rest of my change. Because she didn't act surprised and agreed with me right away, I had the distinct impression that she had deliberately tried to rip me off. Also, she had an "attitude".
Last evening I went through the same drive-thru at the same Midlothian Wendy's. My tab was $4.51 so I gave the cashier $10.51. She only handed me back a $5.00 bill. Even though she only stole $1.00 from me, it's the principle! As soon as I saw she had only given me back $5.00, I went to ask her for my dollar, but she had quickly closed the window and was running away from me, leaving no one at her window!
So, when I got up to window #2 (where the food is given out), I told the person that gives out the food that the cashier still owed me a dollar. By now I could see the cashier walking to her car. The employee that gives out the food stuck his head out of his window and yelled at the thief, "Hey, give her her dollar back!" The thieving employee was already walking away from her car back toward Wendy's. She yelled at me, "I'm sorry." Yes, she was sorry, alright----sorry that she had gotten caught! And I suppose that she had gone to her car to "deposit" the money she had stolen from people over the past few hours.
Since this was the 2nd time in a row that this Wendy's cashiers had attempted to rip me off, I asked to speak to the manager. After informing her of the 2 attempted thefts, she replied, "We had some bad cashiers, but we have an whole new crew now." She did not seem surprised nor concerned nor apologetic. Was she in on the scam?
When I got home and looked at my receipt, I could not believe my eyes! For the "amount tender",it read 5.00 when I had given her $10.51! For the "change due", it read 0.49 when my change should have been $6.00! I was livid! This was proof that this was not an innocent mistake! So this is how they do it! This is how the rip-off scam works!
I immediately called Wendy's and spoke with the manager again. When I told her about my fraudulent receipt, she didn't say a word. Again, she seemed stangely indifferent to the entire situation. OK, she's in on the scam! I then requested and received the number to Wendy's headquarters. Then, she hung up on me!
I will also be calling Midlothian Chamber of Commerce to get the name and number of the owner. I'll be informing him of the thefts occuring at his franchise. (Hopefully, he's not in on the scam!)
Just think of how much tax-free money these cashiers can walk away with in an 8 hour period! If they give you change for a $10 instead of a $20, that's $10 from only 1 customer! Unbelievable!
Please, ALWAYS count your change when going through drive-thrus!
Lydia
Oak Forest, Illinois
U.S.A.
Last evening I went through the same drive-thru at the same Midlothian Wendy's. My tab was $4.51 so I gave the cashier $10.51. She only handed me back a $5.00 bill. Even though she only stole $1.00 from me, it's the principle! As soon as I saw she had only given me back $5.00, I went to ask her for my dollar, but she had quickly closed the window and was running away from me, leaving no one at her window!
So, when I got up to window #2 (where the food is given out), I told the person that gives out the food that the cashier still owed me a dollar. By now I could see the cashier walking to her car. The employee that gives out the food stuck his head out of his window and yelled at the thief, "Hey, give her her dollar back!" The thieving employee was already walking away from her car back toward Wendy's. She yelled at me, "I'm sorry." Yes, she was sorry, alright----sorry that she had gotten caught! And I suppose that she had gone to her car to "deposit" the money she had stolen from people over the past few hours.
Since this was the 2nd time in a row that this Wendy's cashiers had attempted to rip me off, I asked to speak to the manager. After informing her of the 2 attempted thefts, she replied, "We had some bad cashiers, but we have an whole new crew now." She did not seem surprised nor concerned nor apologetic. Was she in on the scam?
When I got home and looked at my receipt, I could not believe my eyes! For the "amount tender",it read 5.00 when I had given her $10.51! For the "change due", it read 0.49 when my change should have been $6.00! I was livid! This was proof that this was not an innocent mistake! So this is how they do it! This is how the rip-off scam works!
I immediately called Wendy's and spoke with the manager again. When I told her about my fraudulent receipt, she didn't say a word. Again, she seemed stangely indifferent to the entire situation. OK, she's in on the scam! I then requested and received the number to Wendy's headquarters. Then, she hung up on me!
I will also be calling Midlothian Chamber of Commerce to get the name and number of the owner. I'll be informing him of the thefts occuring at his franchise. (Hopefully, he's not in on the scam!)
Just think of how much tax-free money these cashiers can walk away with in an 8 hour period! If they give you change for a $10 instead of a $20, that's $10 from only 1 customer! Unbelievable!
Please, ALWAYS count your change when going through drive-thrus!
Lydia
Oak Forest, Illinois
U.S.A.
1 Updates & Rebuttals
Jake
Spring Hill,Tennessee,
U.S.A.
Receipts are wrong depending on the cashier
#2UPDATE Employee
Fri, March 09, 2007
I am a frequent cashier of a different Wendy's franchise and I find it easier and faster to enter the wrong information as long as it is easy to count back. for example, if the total is $4.33 and they give me a five or even ten dollar bill, i just hit the button that says they gave me exact change. It is faster (guests love speed), and it is not to hard to figure out that the change would be $0.67 or $5.67 respectivly. We have a touch-screen moniter and I type fast, so sometimes my hand is too fast for the register and buttons cancel out. Entering "1000" in the register may end up like "100" or "000" which leads to more problems. A receipt that shows you payed exact change is not that strong of evidence. I cannot speak for the "theiving" cashier because I am not aware of all factors involved. But if you want to make my manager mad, sit in the same spot forever and run up the timers. Nothing makes my manager madder than slow times. So, if it happens again, sit at the same window, honk your horn, cause a scene or something. Claim your dollar (not trying to sound saracastic) and report the cashier. People make mistakes (not saying this particular cashier did) so it is always a good thing to double check all the employees' work. We were short $50 on a register in a 8 hour period. I do not see any customers complaining they got extra. Speed sometimes is out ranked by quality, but it is hard to make quality over speed. I know that I try to serve the best I can, I always question status of fries before i box them up, I waste bags to follow procedurers. You have employees that follow proedures, and employees that just show up for the pay check. Every store has their anal crew and people who do not give a rat's a**. I admit, i forget a straw or something that really inconviences people, but when the clock is in the 300 second range, your in lunch rush where we make over $500 in one hour (average $5-10 per meal make 100 - 50 customers.) That is quite alot when fries take 3 minutes to cook, nuggets take 4:30 to cook, and other factors that add to the stress. I have been heckled before, a guest just says out-loud, "HEY! can yall hurry up please!" It is really stressful to just ignore something like that when you are about to unleash your fury on the next living thing that looks at you funny. But if you say anything, you get terminated. I like my job, I like the people I work with and work for, I like my store that I work at, and I like the quality of food that I server and try to make other's serve. In the end, you cannot blame the company or the store for poor employees. The manager that hired the faulty employee cannot be blamed. there is no way for the manager to foresee that he/she will steal from customers. The only one that can be blamed is the employee him/herself. I hope I can be helpful and I'm sorry that your local Wendy's has unscrupulous employees, I hope your future Wendy's visits are more pleasant than before.
