Jake
Spring Hill,#2UPDATE Employee
Fri, March 09, 2007
I am a frequent cashier of a different Wendy's franchise and I find it easier and faster to enter the wrong information as long as it is easy to count back. for example, if the total is $4.33 and they give me a five or even ten dollar bill, i just hit the button that says they gave me exact change. It is faster (guests love speed), and it is not to hard to figure out that the change would be $0.67 or $5.67 respectivly. We have a touch-screen moniter and I type fast, so sometimes my hand is too fast for the register and buttons cancel out. Entering "1000" in the register may end up like "100" or "000" which leads to more problems. A receipt that shows you payed exact change is not that strong of evidence. I cannot speak for the "theiving" cashier because I am not aware of all factors involved. But if you want to make my manager mad, sit in the same spot forever and run up the timers. Nothing makes my manager madder than slow times. So, if it happens again, sit at the same window, honk your horn, cause a scene or something. Claim your dollar (not trying to sound saracastic) and report the cashier. People make mistakes (not saying this particular cashier did) so it is always a good thing to double check all the employees' work. We were short $50 on a register in a 8 hour period. I do not see any customers complaining they got extra. Speed sometimes is out ranked by quality, but it is hard to make quality over speed. I know that I try to serve the best I can, I always question status of fries before i box them up, I waste bags to follow procedurers. You have employees that follow proedures, and employees that just show up for the pay check. Every store has their anal crew and people who do not give a rat's a**. I admit, i forget a straw or something that really inconviences people, but when the clock is in the 300 second range, your in lunch rush where we make over $500 in one hour (average $5-10 per meal make 100 - 50 customers.) That is quite alot when fries take 3 minutes to cook, nuggets take 4:30 to cook, and other factors that add to the stress. I have been heckled before, a guest just says out-loud, "HEY! can yall hurry up please!" It is really stressful to just ignore something like that when you are about to unleash your fury on the next living thing that looks at you funny. But if you say anything, you get terminated. I like my job, I like the people I work with and work for, I like my store that I work at, and I like the quality of food that I server and try to make other's serve. In the end, you cannot blame the company or the store for poor employees. The manager that hired the faulty employee cannot be blamed. there is no way for the manager to foresee that he/she will steal from customers. The only one that can be blamed is the employee him/herself. I hope I can be helpful and I'm sorry that your local Wendy's has unscrupulous employees, I hope your future Wendy's visits are more pleasant than before.