- Report: #738538
Complaint Review: Westway Ford Irving Texas - Irving Texas
Reported By:
Rusty -
Irving, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Westway Ford Irving Texas
Airport Frwy, Irving, Texas Irving, Texas, United States of America
Phone:
Web:
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Business Rating:
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Westway Ford Irving, Texas Service Dept. does not honor appointments or committments Irving, Texas
I called Westway Ford on Monday and made an appointment for a front brake job and front end alignment on my 2001 F350 for 12:30 pm on Wednesday.
Thay told me it would take an estimated 3 hours and they coould taake me home and back via courtessy van.
I delivered the truck at 12:15pm and they did in fact take me home.
I called at 4:00pm to check the status of the vehicle.I was told they had not even started the work. They wanted the truck overnight. I told them I had to have it the following day, to which they replied, I could come get it.
No explanation was given for not doing the work, but they did want to know if I wnated to"reschedule".....after one day wasted I made an appointment with another local dealer.
Thay told me it would take an estimated 3 hours and they coould taake me home and back via courtessy van.
I delivered the truck at 12:15pm and they did in fact take me home.
I called at 4:00pm to check the status of the vehicle.I was told they had not even started the work. They wanted the truck overnight. I told them I had to have it the following day, to which they replied, I could come get it.
No explanation was given for not doing the work, but they did want to know if I wnated to"reschedule".....after one day wasted I made an appointment with another local dealer.
