- Report: #61392
Complaint Review: Westway Ford - Irving Texas
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Author Not Confirmed
Why?
Westway Ford
801 West Airport Freeway Irving, 75062 Texas, U.S.A.
Phone:
972-659-0333
Web:
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Westway Ford ripoff screwed others too slime-ball fraud business It is my opinion that Westway Ford works to defraud insurance companies. Irving Texas
I had an estimate done for hail damage on my vehicle (Kia Sportage) approximately two months ago. The estimate was for $760.00. My insurance adjuster assessed the damage at $1404.00.
My husband and I took the vehicle to Westway Ford to have the work completed. They requested a copy of the insurance adjuster's information. fter receiving that information, they called and told my husband that it would cost between $1600 and $1800 dollars to fix my car.
My husband did call the Service Manager and tried to talk to him and he just indicated that it was "just and estimate". My husband told him that it doubled after they received a copy of the insurance papers. He indicated that they could only estimate and that the amount changed when the began to look at doing the work. My husband told him that Westway Ford should have to lose the difference since they didn't estimate better.
This is a ploy to defraud our insurance company. We understand that an estimate is usually not exact. However, the cost to fix my car doubled. There was no additional hail damage done after the original estimate. If they have been in the business for years they should be able to estimate damage within $50 to $200 dollars. If the person that did this estimate can not estimate better than that, they need to consider getting a new person to work for them.
We did not let them fix my car. If they can not estimate better than that, I certainly don't want them to fix my car. They way I do business is if I didn't give a more accurate estimate then I would have stood by estimate and fixed it for that amount or close to it and lose the rest. I guess Westway is out for Westway and not consumers.
In conclusion, it is my opinion that Westway Ford works to defraud insurance companies. Consumer insurance premiums are high enough and if we continue to allow auto body repair shops or dealerships to do this kind of business, our insurance premiums will continue to sky rocket.
I plan to send a letter to the Chairman of the Board and Chief Executive Officer of Ford Motor Company which is William Clay Ford, Jr. and to Governor Rick Perry.
Tammie
Irving, Texas
U.S.A.
My husband and I took the vehicle to Westway Ford to have the work completed. They requested a copy of the insurance adjuster's information. fter receiving that information, they called and told my husband that it would cost between $1600 and $1800 dollars to fix my car.
My husband did call the Service Manager and tried to talk to him and he just indicated that it was "just and estimate". My husband told him that it doubled after they received a copy of the insurance papers. He indicated that they could only estimate and that the amount changed when the began to look at doing the work. My husband told him that Westway Ford should have to lose the difference since they didn't estimate better.
This is a ploy to defraud our insurance company. We understand that an estimate is usually not exact. However, the cost to fix my car doubled. There was no additional hail damage done after the original estimate. If they have been in the business for years they should be able to estimate damage within $50 to $200 dollars. If the person that did this estimate can not estimate better than that, they need to consider getting a new person to work for them.
We did not let them fix my car. If they can not estimate better than that, I certainly don't want them to fix my car. They way I do business is if I didn't give a more accurate estimate then I would have stood by estimate and fixed it for that amount or close to it and lose the rest. I guess Westway is out for Westway and not consumers.
In conclusion, it is my opinion that Westway Ford works to defraud insurance companies. Consumer insurance premiums are high enough and if we continue to allow auto body repair shops or dealerships to do this kind of business, our insurance premiums will continue to sky rocket.
I plan to send a letter to the Chairman of the Board and Chief Executive Officer of Ford Motor Company which is William Clay Ford, Jr. and to Governor Rick Perry.
Tammie
Irving, Texas
U.S.A.
2 Updates & Rebuttals
Danny
Dallas,Texas,
U.S.A.
sounds to me that you were trying to make money off of your insurance
#2Consumer Comment
Sat, July 12, 2003
I am in the insurance industry. I am not sure of how Westway went about repairign your vehicle, but in this recent hail storm alot of vehicles were written as paintless dent repair only to get them into the shop have them looked at under special lighting and determined that PDR paintless dent repair was not appropriate and therefore a conventional repair approach was needed which is more costly. An estimate is just that...and estimate. And from what I am reading, it sounds to me that you were trying to make money off of your insurance by having it done cheaper than their appraisal, which in some circles is also fraudulent and also causes premiums to go up. Let's do some research before we start casting stones...they may just come back and hit you in the head.
The Great Thorn - Rip-off Report Consumer Advocate
Bayville,New York,
U.S.A.
Tammie I hope this will help you expose dealer deception for you.
#3Consumer Suggestion
Sun, June 22, 2003
Tammie it is my pleasure to provide you with the info you might like to have at this time. Make sure they all get a "Printer Friendly Version" of your Rip Off Report. First and for most email William Clay Ford at [email protected] He is Henery Ford's grand son or great grand son. Harold Allen [email protected] Brand(s): Ford Department: Dallas Regional Office 1-214-528-7120 1-972-437-9371 1-214-773-3329 Gina Bonacchi [email protected] Brand(s): Ford Motor Company Department: Product Development 1-313-337-1511 1-248-478-9698 Anne Booker [email protected] Brand(s): Ford Department: Atlanta Regional Office 1-404-577-2277 1-770-593-8597 Anne Bork [email protected] Brand(s): Ford Motor Company Department: Investor Relations 1-313-323-8221 Bill Collins [email protected] Brand(s): Ford Department: New York Regional Office 1-212-265-2794 1-212-873-4635 1-917-836-8605 Ray Day [email protected] Brand(s): Ford Motor Company Department: Product Development 1-313-317-7683 1-734-414-0526 1-313-903-0263 Said Deep [email protected] Brand(s): Ford Motor Company Department: Global Product Development & Technologies 1-313-594-0942 Ellen Dickson [email protected] Brand(s): Ford Motor Company Department: National Communications 1-202-962-5383 1-202-253-7083 Della DiPietro [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: U.S. Regional Operations 1-313-248-3770 1-734-663-0867 Marcey Evans [email protected] Brand(s): Ford Motor Company Department: Quality 1-313-845-1595 1-313-563-4177 1-313-969-0107 Jennifer Flake [email protected] Brand(s): Ford Motor Company Department: Product Development and Global Design 1-313-323-7668 1-313-277-9535 1-313-903-0429 Brook Galbraith-Smith [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-323-0646 Kathleen Hamilton [email protected] Brand(s): Ford Department: New York Regional Office 1-212-265-2839 1-917-816-3067 Karen Hampton [email protected] Brand(s): Ford Motor Company, Ford Department: Ford Division 1-313-323-7045 1-313-822-6620 1-313-605-2999 Next I prodly give you your state Rep's fax numbers. Make sure they get to read your Rip Off Report. You might have some BIG FUN faxing them all a "Printer Firendly Version" of your Rip Off Report. Senator Kay Bailey Hutchison 202-224-0776 Senator John Cornyn 202-228-2856 Representative Max Sandlin 202-225-5866 Representative Jim Turner 202-225-5955 Representative Sam Johnson 202-225-1485 Representative Ralph M. Hall 202-225-3332 Representative Jeb Hensarling 202-226-4888 Representative Joe Barton 202-225-3052 Representative John A. Culberson 202-225-4381 Representative Kevin Brady 202-225-5524 Representative Nick Lampson 202-225-5547 Representative Lloyd Doggett 202-225-3073 Representative Chet Edwards 202-225-0350 Representative Ruben Hinojosa 202-225-5688 Representative Silvestre Reyes 202-225-2016 Representative Charles W. Stenholm 202-225-2234 Representative Sheila Jackson-Lee 202-225-3317 Representative Randy Neugebauer 202-225-9615 Representative Charles A. Gonzalez 202-226-5815 Next, I give you your Governor's contact info. Governor Rick Perry. Office of the Governor P.O. Box 12428 Austin, Texas 78711-2428 His fax number is (512) 463-1849 You can email him at http://www.governor.state.tx.us/contact#contactinfo I do have more contact info to post if you need it. I call myself "The Great Thorn" so people will remember me and what I stand for. Tammie I hope tht I have provided some good contact info so you can get your word out. I have said it many times. Car dealer deception must be exposed! By the way Tammie I would love it if you were to fax a "Printer friendly Version" of your Rip Off Report to your dealer, that would be VERY COOL! I hope car dealers hate me and car buyers and owners love me.
