Susan
Arvada,#2Author of original report
Tue, January 17, 2006
Joe, I did NOT sign up from the Whole Health Products website. I was offered the trial sample from the website www.nationalsurveypanel.com which contacted me. I only signed up with WHP after I was unable to get through on the telephone and was looking for an email address/customer service contact. What I was referring to, was the 30 page informational sheet which was shipped with the original product I ordered. Nowhere on that sheet does it say that I would be automatically billed and shipped products. And for the record, Joe, I was billed twice within a 20 day span. And now, there is a new name, phone number and email address for the company?? How interesting! How does that help those of us who were billed, during Christmastime, with absolutely NO way to contact Whole Health? Do you know the problems this caused with my credit card, my credit limit? Justify it however you want, it is still a scam. I did read the details, Joe, and I am surprised. If the company wants to be sponsers with another website, than everybody involved needs all the information or 'details'... But thanks for the new phone number. I will be using it.
Joe
Longmont,#3Consumer Comment
Tue, January 17, 2006
If you actually read the details of "how it works" from the Whole Health website, it reads as follows: We are so convinced of the effectiveness of this natural supplement formula that we are willing to make this special introductory offer. For maximum effectiveness, regular use is necessary. Regular use of CortiBan Ultra should provide you with decreased cortisol hormone levels and therefore weight loss. After 21 days, unless you decide to cancel, we'll conveniently bill your credit card for just $69.95, a savings of 70% off the retail price, and send you your next 30 day supply of CortiBan Ultra AND a FREE! Bottle of MultiMaxx Multivitamin every month! All for the same low price! Once you are enjoying the weight loss benefits of CortiBan Ultra, you won't know what you did without CortiBan Ultra. Of course you can suspend your shipments anytime after you receive your special offer shipment or any subsequent shipments by sending an e-mail to [email protected] or cancel anytime after you receive your special offer shipment or any subsequent shipments by calling customer care at 1-303-684-9757. You must call if you wish to cancel. No hassles, no problem. Close Window Every day hundreds of Boulder Nature Labs customers use our natural products achieve their health objectives; including losing weight, getting the excitement back in their sex lives, getting more energy and improving their overall health. It's quick, easy and SAFE to order. Just fill out the information sheet, click on the ''Order Now'' button and your CortiBan Ultra Weight Loss shipment will be on the way. This is a limited time and product offer! Product Return Policy: You must call Customer Care at 1-303-684-9757 if you wish to cancel, cancels via email will not be accepted. If you would like to return your shipment, you must call Customer Care for a RMA (Return Merchandise Authorization) application. You must request the RMA application within 15 days of receiving your shipment. All contents of the order must be present and unopened to receive credit. You may only return your most recent shipment and a 25% restocking fee will be deducted from your total credit amount. All shipping charges are the responsibility of the customer. Customers purchasing CortiBan Ultra through an incentive web site (qualifying for, as an example, a Free IPOD through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will incur a $49.95 program cancellation charge. If you have any questions about our policy, please Email us at [email protected] or call us 1-303-684-9757. *** end of "how it works" I happen to know they got behind in fielding calls for a while, but the response seems to be better now than it was in December. But please don't say you read the details and then act surprised that there are additional shipments and additional charges after the introductory period!
Rick
Castle Rock,#4Consumer Comment
Fri, January 13, 2006
Susan - I ran a search of this company on the State of Colorado's Business Center web site, which has information on Colorado corporations. http://www.sos.state.co.us/pubs/business/main.htm You can search their database for any company incorporated in the state. For example, Whole Health's state ID# is 20031248952. According to the web site, this company's status is in "good standing." They may just be experiencing "growing pains" as they say. Anyway, the business is registered to a Mr. Blair McNea of Boulder, CO. He's the President of the company, and might be the one person at the Whole Health who can most likely resolve your billing problems. You might try contacting him at his Boulder address, which is listed in zabasearch.com as: Blair W. McNea 4743 Kincross Ct. Boulder, CO 80301-4230 A Google Maps search reveals this address to be located close to the Boulder Country Club, near the intersection of Jay Rd. and 75th St., so it's not a fake or phony address. You might also try contacting one of this company's investors, Advantage Capital Partners at (303) 321-4800, in Denver, to let them know of your concerns. http://www.advantagecap.com/generalnews_item.cfm?news_id=62 Since Advantage has quite a bit of money invested in Whole Health, they likely have a significant equity stake in the company, and so customer services issues may be of concern to them as well. I'm sure between the president of the company and a major investor/owner, there will be plenty of interest in your concerns, since it's their employees who have erred in the billing the process. No employer wants to find out that customers are experiencing problems, and they should be able to help you rectify your situation. Good luck. RT