- Report: #985140
Complaint Review: Widget Love - Internet Internet
-
Author Confirmed
Why?
Widget Love
Internet, Internet, United States of America
Phone:
1-800-990-6771
Web:
http://widgetlove.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Widget Love provided fake tracking number which no records could be found!! Item purchased over a month but no sign of receiving it!! Internet
A Wagjag voucher was purchased in mid-November for the 100-piece Solar Light Set from Widget Love. The voucher stated that the expected delivery will be from 2-5 weeks.
It's been over a month and I'm still not receiving the item. Contacted Widget customer service about the issue and they provided me a Canada Post tracking number which no records could be found.
I contacted them again and was being told that results will be available once the item is released from Customs. However, when asked about the date that it was being shipped and from where, they couldn't provide me an answer and keep telling me to check everyday with the tracking number given. I've been doing so but still no records under that number. I doubt that it's a real tracking number.
Few days ago, contacted them and requested a refund, but received no response.
It's been over a month and I'm still not receiving the item. Contacted Widget customer service about the issue and they provided me a Canada Post tracking number which no records could be found.
I contacted them again and was being told that results will be available once the item is released from Customs. However, when asked about the date that it was being shipped and from where, they couldn't provide me an answer and keep telling me to check everyday with the tracking number given. I've been doing so but still no records under that number. I doubt that it's a real tracking number.
Few days ago, contacted them and requested a refund, but received no response.
3 Updates & Rebuttals
MC
Ontario,Canada
No response to emails sent
#2Author of original report
Sat, December 22, 2012
Widget Love responded to this report but not to my emails regarding the issue and the refund request. Voucher number and shipping details were provided on all my emails. They should have all the info.
Widget Love
Markham,Ontario,
Canada
Tracking
#3UPDATE Employee
Fri, December 21, 2012
Hi there,
We don't provide fake tracking numbers. If your item does not ship out, you will be entitled to a 100% REFUND, however, ALL orders are shipped. Unfortunately, we have no control of the way parcels are scanned and updated in the Canada Post system.
We do however assure you that we will provide you with all the necessary assistance to track your package and make sure it is delivered. Further, if an order does get help up in customs, we gladly re-ship with EXPRESS shipping at our expense.
Please provide us with your ORDER ID or Voucher Number asap so we can look up your order and provide you with the required assistance at the earliest.
Happy holidays.
Widget Love
Markham,Ontario,
Canada
Tracking
#4UPDATE Employee
Fri, December 21, 2012
Hi there,
Please provide your voucher number so we can provide you with additional details. All tracking numbers are REAL and all orders are 100% guaranteed sent. If you do not receive your order, you will be entitled to a REFUND.
If any parcels were blocked customs, a replacement would have been sent with express shipping and we would have your update tracking in such a case.
Please do provide us with your voucher number so we can further assist you ASAP.
Thanks and happy holidays.
