Widget Love Customer Service
United States of America#2UPDATE Employee
Thu, March 14, 2013
Dear valued Widget Love customer,
We are sorry to hear that you are having difficulties with the brushes you received. We have sold a very large quantity of these items and have had a very high satisfaction rate in terms of quality.
We would be more than happy to assist you further with this issue. Please contact us directly at the below link and one of our customer service representatives will be happy to assist you immediately.
http://widgetlove.com/contact-us.html
Alternatively, you may also contact us on our toll-free number at 1-800-990-6771 from Monday to Friday between 10 AM and 6 PM.
Thank you and have a great day!
Amiem1
Banks,#3Author of original report
Wed, December 19, 2012
Hello,
I have finally received my brushes! Thank you for the follow up.
Just FYI - Several of the brushes are falling apart, I won't be returning them but thought you might want to know that they are not assembled very well. The glue that attaches the wooden handle to the metal area was not properly applied and the brushes come out or fall off.
Thank you
Widget Love
Markham,#4UPDATE Employee
Wed, December 19, 2012
Hi there,
We are sorry you had trouble with your order. Has this order been received?
If not, can you please provide your ORDER ID so we can look into your order and assist you asap?
Thanks!
Amiem1
Banks,#5Author of original report
Thu, November 01, 2012
I emailed Living Social yesterday and was pleasantly surprised by their response. See Below......
Thanks for contacting us! We sincerely apologize for your experience with Widget Love. Unfortunately, we do not have access to their order fulfillment system and you will need to continue to work with them directly to locate your 24-Piece Makeup Brush Set.
We have processed a full refund for your voucher and you will see the $29.00 post back to your bank account within three to five business days. In addition, as our apology for your frustration, we have added 5 Deal Bucks to use on your next purchase with us.
If you still have questions, please reply to this email. We're happy to help!
Thanks for LivingSocial!
I still haven't received any communication from Widget Love but Living Social has earned my repeat business by making a bad situation good.