Complaint Review: Wilcox Automotive - Burleson Texas

I know its been awhile since this was posted but, I was just checking my name again on line. I wanted to add a final word to my testimony on this case. I found out much later when I forgot all about this being posted on line. Not only was her employer her referal but is my customer. Then and now!  What stopped this dispute (was also going thru the BBB), was the fact that this person was THROWN IN JAIL - unrelated to this case to clarify.  I don't appreciate being called a liar. I do my best to remain true.

Anyone please feel free to check my rating on BBB ( not a member fyi ) or Angie's list.

I am not going to take the time and go thru each paragraph written. It is full of lies and twisted facts. I am the owner of Wilcox Automotive. I am not pleased how this deal went at the time the vehicle was in my shop. I will admit that. But I have been completly honest and acurate with what I said and the work I said it needed and performed. Mr 'P' is dramatically taking words out of context ! Grossly out of context. He kept calling before I told him I would have it looked at. I told him I couldn't get to it for a week and he started calling the next day saying he had to have it back as soon as possible. It was low on coolant when the vehicle came in. It would overheat idling in my parking lot within 10 minutes ! I tested for a blown headgasket before I took the vehicle apart and told Mr P that before proceeding with repairs. He gave me permission. It was several days later he changed his mind and wanted to come get the car. I politely advised him the vehicle was apart and he should check with other shops how much they would charge to put it back together before he goes and takes it elsewhere. Mechanics don't like that. I am VERY reasomnably priced. But, Mr P consistantly took my words out of context and or twist the meaning to make me out as a bad guy. I did my best to explain the whole situation. For example, as stated above, he accused me of not taking the valves out but knows the heads where off. The valves are IN the head ! I sent the head to a machine shop. That was explained to him too. My advise, know what ur talking about! And guess what, after the heads were replaced it wasn't overheating ! well except for the fans not coming on. The car was not driveable when it was towed to my shop. It would overheat too quickly. Mr P told me so. And check any labor guide book, the labor for R & R heads is WAY more than 4-6 hours. That is the complete upper half of an engine. Anyway, that was more than I wanted to say. Wilcox Automotive, James

You say it's a '95 Pontiac. A Pontiac what?

I do not want to start anything or take either side of this battle. I simply wanted to point out two things about this post for future reference. At one point it was stated that the customer opened the hood to find the shop had taken the head off but not the valves. The valves are in the head. Another time in this report, the customer stated that the car had poor acceleration due to crossed wires and two (I think if I read it right) wires off. If this was the case, the car would not have run at all. I'd like to add that I think this shop acted very unprofessional, but several actions by consumers can help stop some of these problems in its tracks. 1. Always say NO to suggested repair work until you are sure you agree to the work and price. Never say I think or I'll think on it. JUST SAY NO! 2. Always DEMAND to get your old parts back. If the shop refuses, FIND ANOTHER SHOP! However, be aware that on many parts you will have to either pay extra to get them back or make agreements to see them (to assure yourself they were replaced) and them leave them with the shop. This is due to core charges the shop has to pay when buying new (and in some cases used) parts. 3. Always when possible ask around and find out what you can about your problems BEFORE going to a shop. Now be aware that asking around doesn't make you a mechanic, but it does give you a heads up. 4. ALWAYS, try to chat with the mechanic in a friendly manner. If you find a mechanic that is just too unsociable for a quick chat, FIND ANOTHER MECHANIC! IMMEDIATELY!!!!!

This letter is in response to Wilcox Automotive and the false, untrue, and unprofessional information and statements given By James Wilcox concerning my vehicle (95 Pontiac Grand Prix) and my character. First off, Wilcox COULD NOT produce a machine shop work order or even a work order showing what test were performed And what work was done on vehicle. I have witnesses to prove that the vehicle WAS NOT in poor shape, was not running bad, there was NO loose of anti-freeze, and the water pump WAS NOT leaking. The engine had not gotten hot, that is one of the reasons why I had it towed, to keep it from over heating. Late that same afternoon ( when vehicle was towed in ) I phoned Wilcox to get a diagnosis, all he could Say was I THINK it is a cracked head or bad gasket. I ask ( like I stated in my earlier letter ) if there was No water in the oil, no loose of anti-freeze, the vehicle was not running poorly, then how could he determine That. If he truly ran tests, why didn't he speak of them then or have proof of them. He did give me an Estimate of $1500.00 dollars, I stated I didn't have that kind of money and I would get back with him. I NEVER GAVE AN OK TO GO AHEAD. Mr. Wilcox has a large amount of vehicles outside his shop, I believe he does over-priced work and then puts a mechanic lien on them to get the title. Then turns and Sells them for profit. ( he threatened me with a lien at one point ) The very next morning, I phoned Wilcox to tell him I was picking up my car and then he told me that he had Already started on it and had 15 hours in it. He stated that if I pick it up, he might not find all the parts and Bolts. * very unprofessional * Wilcox states she agreed she authorized me to perform the repairs , THIS IS AN OUT AND OUT LIE, FALSE STATEMENT, UNTRUE. Wilcox also states that I use mechanical words, that is about the only thing he has stated that if true, I do Know a lot about vehicles. BUT I do know what I am talking about. I have witnesses to prove this. Wilcox states I have a chemical imbalance, I ask, does he have a doctors degree. Does he even have a Mechanics degree or license ? Wilcox also states I twisted his words and that he advised me to see if my Mechanic would be willing to put it back together. THIS ALSO IS A LIE, UNTRUE STATEMENT. Wilcox kept trying to involve my employer by making phone calls to him ( my employer has had some Work done by Wilcox ) my employer final told him to just fix the car and fix the fan motor and that if It was going to cost anymore to bill him. In Wilcoxs statement he says and I quote the vehicle was in such bad condition before the repairs, I couldn't Run the engine long enough to verify system operation. I ask again why did he say it was a head gasket ? He also says and I quote, the fan would only have an effect in the summer time with a/c on to possibly Cause engine overheating in stop and go traffic. So in other words, he did not fix the motor fan and my Vehicle will over heat when summer comes. I believe it was the motor fan the whole time and he did not Discover it until now. I did find where Wilcox had crossed my plug wires and two plug wires were just hanging in the back part, Not connected to a plug. That was the reason for the poor acceleration and power. I have a witness to all of this, And have a witness of how poorly the car ran after leaving Wilcox's shop. Wilcox NEVER changed the water pump, I had checked out the pump and it was fine, yet he charges me for The cost of one and labor cost. He also did not return an old pump and I know for a fact that the same water Pump is on my car.. I am totally unhappy with the lies Wilcox has given and want