- Report: #249376
Complaint Review: Wildblue Communications - Englewood Colorado
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Wildblue Communications
P.O. Box 4427 Englewood, 80155 Colorado, U.S.A.
Phone:
866-945-3258
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Wildblue Communications, Inc. ripoff FAP policy to steel your paid for bandwidth Englewood Colorado
Wildblue's satellite technology limitations, the bent pipe as it is called coupled with Wildblue's desire to make sure that the bottom line is maximized.
Ah the bent pipe if you can imagine the USA as one large rolled piece of cookie dough with one little round cookie cutter knocking out pieces as close together as possible so as to not waist any dough. That's the bent pipe limiting the number of users per circle. To overcome the limitations they have perpetrated a fraud upon paying subscribers with the so called FAP policy pure spin. This policy has been instituted only to cover up the out right theft of paid for bandwidth. Yes that's what I said theft; you are punished for efficient use of you're paid for subscription package by Throttling the connection. What is throttling you say. The bandwidth you are supposed to get is stolen from you so they can squeeze in a few more paying subscribers all under the guise of FAP. "Fair Access Policy" This throttling of your connection is basically choking it to less than 1/3 of what you pay for. Their supposed 512 kbps down and 128 kbps up package rate are cut to 125 kbps down and an unbelievable 23 to 25 kbps UP. Hardly better than dialup because of the severely choked UP rate. If you pay for a 512 kb pipe then that is the limitation already, neither DSL nor Cable choke their connections this way. By downloading only a few files, to much surfing, deleting the files stored in your browsers cache requiring the re-loading of a web page. All these things can cause you to easily exceed these ridiculous limitations. Your bandwidth is taken from you for 30 days. Don't even think about Wildblue as a high speed access choise.
Mike
Webster, Wisconsin
U.S.A.
Ah the bent pipe if you can imagine the USA as one large rolled piece of cookie dough with one little round cookie cutter knocking out pieces as close together as possible so as to not waist any dough. That's the bent pipe limiting the number of users per circle. To overcome the limitations they have perpetrated a fraud upon paying subscribers with the so called FAP policy pure spin. This policy has been instituted only to cover up the out right theft of paid for bandwidth. Yes that's what I said theft; you are punished for efficient use of you're paid for subscription package by Throttling the connection. What is throttling you say. The bandwidth you are supposed to get is stolen from you so they can squeeze in a few more paying subscribers all under the guise of FAP. "Fair Access Policy" This throttling of your connection is basically choking it to less than 1/3 of what you pay for. Their supposed 512 kbps down and 128 kbps up package rate are cut to 125 kbps down and an unbelievable 23 to 25 kbps UP. Hardly better than dialup because of the severely choked UP rate. If you pay for a 512 kb pipe then that is the limitation already, neither DSL nor Cable choke their connections this way. By downloading only a few files, to much surfing, deleting the files stored in your browsers cache requiring the re-loading of a web page. All these things can cause you to easily exceed these ridiculous limitations. Your bandwidth is taken from you for 30 days. Don't even think about Wildblue as a high speed access choise.
Mike
Webster, Wisconsin
U.S.A.
1 Updates & Rebuttals
Mike
Webster,Wisconsin,
U.S.A.
Wildblue Communications, Inc. FAP policy to steel your paid for bandwidth Englewood Colorado
#2Author of original report
Tue, May 22, 2007
Wildblue's satellite technology limitations, the bent pipe as it is called coupled with Wildblue's desire to make sure that the bottom line is maximized. The bent pipe if you can imagine the USA as one large rolled piece of cookie dough with one little round cookie cutter knocking out pieces as close together as possible so as to not waist any dough. That's the bent pipe this technology limits the number of users per circle. Now, to overcome the limitations they Wildblue have perpetrated a fraud upon paying subscribers with the so called FAP policy pure spin. This policy has been instituted only to cover up the out right theft of paid for bandwidth. Yes that's what I said theft; you are punished for efficient uses of you're paid for subscription package by Throttling your connection. What is throttling you say. The bandwidth that you are supposed to get is stolen from you so they can squeeze in a few more paying subscribers all under the guise of FAP Fair Access Policy. This throttling of your connection is basically choking it to less than 1/3 of what you pay for. Their supposed 512 kbps down and 128 kbps up package rate is cut to 125 kbps down and an unbelievable 23 to 25 kbps UP! Hell, you can't even upload a small text file to your favorite website, I've tried. Hardly better than dialup because of the severely choked UP rate. Their technicians refer to this as a FAP condition. If you pay for a 512 kb pipe then that is your limitation, neither DSL nor Cable choke their connections this way. By downloading or uploading only a few files, to much surfing, and deleting the files stored in your browsers cache requiring the re-loading of a web page or web sites that you visit. All these things can cause you to easily exceed these ridiculous limitations. Your bandwidth is taken from you for 30 days or more. All the while you get to pay for bandwidth you can't use. They ignore your requests to cancel service and try to sell you more expensive packages instead. Half of their helpdesk people can't answer a technical question and their favorite response is to have you call into their main number so you can be put on hold for 30 minutes or so. Don't even think about WildBlue as a high speed access choice.
