- Report: #764813
Complaint Review: Wilton Industries - Woodbridge Illinois
Reported By:
Colleen -
Salem, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wilton Industries
2240 West 75th Street Woodbridge, 60517 Illinois, United States of America
Phone:
800-794-5866
Web:
www.wilton.com
Categories:
Business Rating:
(0)
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Wilton Industries Wilton Brands, Defective Bakeware Woodbridge, Illinois
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I recently purchased a non-stick roasting pan and two non-stick broiling pans direct from Wilton. First of all, they arrived with scratched finishes on the bottoms, but I wasn't going to complain about it. The first time I used the pans they became badly stained with the drippings from the roasting chicken. I was so disappointed in the stain on the finish I wrote to Wilton to complain. They told me that's the way it is..."normal use". So I noted the lack of care about their products and continued to use the pans. On the third time I used the small broiling pan I was preparing to wash the pan by wiping out the drippings from the bottom with a paper towel.
As I wiped the drippings away some of the finish also came off. I now have a broiler pan I can't use with the bare metal showing thru...it can't be safe to use. I wrote again to Wilton to tell them about the damage to the finish. They asked for photos which I sent. Their reply was that the "stains and discoloation are due to normal use". They didn't bother to address the damaged finish. Apparently they think it doesn't matter if the non-stick finish comes off. I've never had a non-stick finish stain the way the Wilton pans do. I bought from Wilton because I thought they had a good reputation for bakeware. I do have cookie sheets and muffin tins from Wilton and they are fine. Because they don't seem to care enough about their products to stand behind them I would not recommend using any Wilton products.
As I wiped the drippings away some of the finish also came off. I now have a broiler pan I can't use with the bare metal showing thru...it can't be safe to use. I wrote again to Wilton to tell them about the damage to the finish. They asked for photos which I sent. Their reply was that the "stains and discoloation are due to normal use". They didn't bother to address the damaged finish. Apparently they think it doesn't matter if the non-stick finish comes off. I've never had a non-stick finish stain the way the Wilton pans do. I bought from Wilton because I thought they had a good reputation for bakeware. I do have cookie sheets and muffin tins from Wilton and they are fine. Because they don't seem to care enough about their products to stand behind them I would not recommend using any Wilton products.
