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  • Report:  #1347837

Complaint Review: Window World of Lakeland Florida - Lakeland Florida

Reported By:
Mike - Davenport, Florida, USA
Submitted:
Updated:

Window World of Lakeland Florida
2222 S. Combee Rd Suite 7 Lakeland, 33801 Florida, USA
Phone:
8636657164
Web:
http://www.windowworldpolkcounty.com/?gclid=CjwKEAiA-rfDBRDeyOybg8jd2U4SJAAoE5XqbSAa1FwkoMTyBn73mJ_Q
Categories:
Tell us has your experience with this business or person been good? What's this?

Here is my BBB complaint and his horrible responces:

 

http://orlando.app.bbb.org/customer-reviews/submit/v/17269/48948f452ea2c5c4fffa1139caf4f56b

 

Yes this 2 day window install has taken over 7 months and failed inspection twice.

 

Owner Mark Collins doesn't care about his customers and will call you a liar over and over again.

 

Trust me...stay away from them!!!!

 

If this happened to you then please write a review on the BBB:

 

https://www.bbb.org/central-florida/business-reviews/windows/window-world-of-polk-county-in-lakeland-fl-144008807/Reviews-and-Complaints/?review=true

 

 



2 Updates & Rebuttals

Owner blaming me again

#2Author of original report

Fri, January 06, 2017

As I have told Mark over and over again...I did tell his people that were at my house!!!  So the issue is that they didn't tell Mark what was going on.

And to this day Mark has not been here to see the work and talk to me.  The county inspector was shocked that he has never view the job with all the issues.

Mark the issue, as I have stated before, is that your people were not trained to replaced our four custom windows.  The stucco is still a mess, and yes your guys is coming here on Monday to try and fix it again...this will be his second time...your installer even admitted to me that he had NEVER replaced windows like this.

So tell everyone how WE caused your two day install to take over seven months now...


Mark Collins

Lakeland,
Florida,
Lakeland
Two Sides of Every Story

#3REBUTTAL Owner of company

Fri, January 06, 2017

This customer has linked his BBB complaint in his post, telling people to read my "horrible" responses.  I honestly hope people take the time to do this.  They will find a concise response, detailing the job done, services performed and issues that arose.  They will see documented evidence that the issues which created the delays in completing the job were primarily the customer's doing.  I care about my customers as does my entire team.  When a customer repeatedly fails to report issues in a timely manner, repeatedly lies to further their own agenda and blames problems that arise from their own actions on you and your team, you reach a point where you have to stand up for yourself and your company.  This customer has done exactly that and I have responded in an entirely appropriate fashion.

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