Windstar Software
Las Vegas,#2REBUTTAL Owner of company
Wed, May 30, 2012
Windstar Restaurant Software like all software companies protects itself from consumers who want to steal software by purchasing one license and using it on more than one computer. Over the years we have had several attempts to install illegal copies of the software on other computers than the ones the licenses were purchased for. Our software like many others (Microsoft, Quick Books....) requires that you register the software on the computer you will use it on. During the registration process the software installs a hidden file on the hard drive which it references each time it is started. In the registration process our system creates a code file that activates the software for that one computer. If a user tries to install it on another computer he must re register it. We allow two (2) registrations per license to compensate for the loss of a hard drive or crash and replacement of the computer. Over the years we have had hundreds of people buy the software and then claim thier computer died and needed a new code. We gave the a new code as a replacement. We have also had users that claimed thier computer died several times and found later that they installed it on several computers at restaurants they owned without paying for a license. This past week we received a request from a lady that purchased the software a year before for a new number. We contacted the owner by phone and he said hell no. She was fired a month ago and took the CD with her. She was trying to steal the software by installing it on a computer at her new job. She was fired from the second job two months later. The chances of a hard drive failure are very slim and to claim that you computer changed it own hard drive code number is like me claiming my social security number has change by itself three times.