Kenneth
Erie,#2UPDATE Employee
Sat, September 03, 2005
Ok, heres the UPDATED situation. I emailed them and I explained the ENTIRE story... they called me and left me a message and I called back in about a week (because I was in the middle of moving) and they didnt call back. So I call again, and nothing... I figured... one last chance, Ill call them again. They never answer or responded to my messages. They reply to every negative posting... but then do not follow through. They are trying to save face because people DO NOT UPDATE THE RECORD!! So people who are reading these posts see that someone has had a bad experience, then WireFly comes along like they 'all the sudden discovered the missing ingredient of customer service'. People see WireFly's half-attempt to correct the issue and think, 'maybe they do care'. WireFly negates most of what is said by posting their reply. And when customers do not reply to their post, then people assume the issue was resolved. Well I am saying that WIREFLY HAS NOT MADE ANY EFFORT TO MAKE THINGS RIGHT!!! I want all of you to know, they gave me the WORST customer service EVER. They were quick to say they had this or could do that, but it is all a sales pitch. They DO NOT FOLLOW THOUGH!! I filed a report with Cingular, if WireFly is selling Cingular products, they represent Cingular. Cingular should not let just anyone sell their products, they need to have a set number of checks and quality control of how their Authorized Agents handle new accounts. Final Suggestion to everyone: I hope that you are reading this BEFORE doing business with WireFly. I would never suggest WireFly, NEVER. I will actually go out of my way to turn business away from them so that they lose customers. This is the only way I will get satisfaction for the time and effort I wasted with them. I told the lady from WireFly that they will lose more money than it would cost them to compensate me for their mistakes. Be a wise customer and dont support bad customer service - WE deserve better. Well, I am now off to post this at a few other websites...
Kenneth
Erie,#3UPDATE Employee
Sat, September 03, 2005
Ok, heres the UPDATED situation. I emailed them and I explained the ENTIRE story... they called me and left me a message and I called back in about a week (because I was in the middle of moving) and they didnt call back. So I call again, and nothing... I figured... one last chance, Ill call them again. They never answer or responded to my messages. They reply to every negative posting... but then do not follow through. They are trying to save face because people DO NOT UPDATE THE RECORD!! So people who are reading these posts see that someone has had a bad experience, then WireFly comes along like they 'all the sudden discovered the missing ingredient of customer service'. People see WireFly's half-attempt to correct the issue and think, 'maybe they do care'. WireFly negates most of what is said by posting their reply. And when customers do not reply to their post, then people assume the issue was resolved. Well I am saying that WIREFLY HAS NOT MADE ANY EFFORT TO MAKE THINGS RIGHT!!! I want all of you to know, they gave me the WORST customer service EVER. They were quick to say they had this or could do that, but it is all a sales pitch. They DO NOT FOLLOW THOUGH!! I filed a report with Cingular, if WireFly is selling Cingular products, they represent Cingular. Cingular should not let just anyone sell their products, they need to have a set number of checks and quality control of how their Authorized Agents handle new accounts. Final Suggestion to everyone: I hope that you are reading this BEFORE doing business with WireFly. I would never suggest WireFly, NEVER. I will actually go out of my way to turn business away from them so that they lose customers. This is the only way I will get satisfaction for the time and effort I wasted with them. I told the lady from WireFly that they will lose more money than it would cost them to compensate me for their mistakes. Be a wise customer and dont support bad customer service - WE deserve better. Well, I am now off to post this at a few other websites...
Kenneth
Erie,#4UPDATE Employee
Sat, September 03, 2005
Ok, heres the UPDATED situation. I emailed them and I explained the ENTIRE story... they called me and left me a message and I called back in about a week (because I was in the middle of moving) and they didnt call back. So I call again, and nothing... I figured... one last chance, Ill call them again. They never answer or responded to my messages. They reply to every negative posting... but then do not follow through. They are trying to save face because people DO NOT UPDATE THE RECORD!! So people who are reading these posts see that someone has had a bad experience, then WireFly comes along like they 'all the sudden discovered the missing ingredient of customer service'. People see WireFly's half-attempt to correct the issue and think, 'maybe they do care'. WireFly negates most of what is said by posting their reply. And when customers do not reply to their post, then people assume the issue was resolved. Well I am saying that WIREFLY HAS NOT MADE ANY EFFORT TO MAKE THINGS RIGHT!!! I want all of you to know, they gave me the WORST customer service EVER. They were quick to say they had this or could do that, but it is all a sales pitch. They DO NOT FOLLOW THOUGH!! I filed a report with Cingular, if WireFly is selling Cingular products, they represent Cingular. Cingular should not let just anyone sell their products, they need to have a set number of checks and quality control of how their Authorized Agents handle new accounts. Final Suggestion to everyone: I hope that you are reading this BEFORE doing business with WireFly. I would never suggest WireFly, NEVER. I will actually go out of my way to turn business away from them so that they lose customers. This is the only way I will get satisfaction for the time and effort I wasted with them. I told the lady from WireFly that they will lose more money than it would cost them to compensate me for their mistakes. Be a wise customer and dont support bad customer service - WE deserve better. Well, I am now off to post this at a few other websites...
Kenneth
Erie,#5UPDATE Employee
Sat, September 03, 2005
Ok, heres the UPDATED situation. I emailed them and I explained the ENTIRE story... they called me and left me a message and I called back in about a week (because I was in the middle of moving) and they didnt call back. So I call again, and nothing... I figured... one last chance, Ill call them again. They never answer or responded to my messages. They reply to every negative posting... but then do not follow through. They are trying to save face because people DO NOT UPDATE THE RECORD!! So people who are reading these posts see that someone has had a bad experience, then WireFly comes along like they 'all the sudden discovered the missing ingredient of customer service'. People see WireFly's half-attempt to correct the issue and think, 'maybe they do care'. WireFly negates most of what is said by posting their reply. And when customers do not reply to their post, then people assume the issue was resolved. Well I am saying that WIREFLY HAS NOT MADE ANY EFFORT TO MAKE THINGS RIGHT!!! I want all of you to know, they gave me the WORST customer service EVER. They were quick to say they had this or could do that, but it is all a sales pitch. They DO NOT FOLLOW THOUGH!! I filed a report with Cingular, if WireFly is selling Cingular products, they represent Cingular. Cingular should not let just anyone sell their products, they need to have a set number of checks and quality control of how their Authorized Agents handle new accounts. Final Suggestion to everyone: I hope that you are reading this BEFORE doing business with WireFly. I would never suggest WireFly, NEVER. I will actually go out of my way to turn business away from them so that they lose customers. This is the only way I will get satisfaction for the time and effort I wasted with them. I told the lady from WireFly that they will lose more money than it would cost them to compensate me for their mistakes. Be a wise customer and dont support bad customer service - WE deserve better. Well, I am now off to post this at a few other websites...
Inphonic
Largo,#6UPDATE Employee
Wed, August 31, 2005
Dear Valued Customer, We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to [email protected], and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience. Regards, Customer Support
Tim
MONTROSE,#7Consumer Comment
Wed, August 17, 2005
Kenneth, dont hold your breath. I just purchased a phone from them a month ago. It was to include a bluetooth headset for free, a 80.00 value. the shipping receipt said it was backordered. I waited a month, then tried contacting customer service via their phone # on the receipt. I was on hold for, get this, 2 hours without any body answering. THREE TIMES???? I then emailed them, they said they would respond within 7 dats to the email, ummmmmm nope. I then called their order line, was answered in 12 seconds. I inquired about a new phone {identical to my raxer v3} and a bluetooth headset for free. She said she could do that. I then asked if they had them in stock, and was told they had plenty of them. I then Inquired why mine was backordered, and was hung up on. LOL. they are scammers, ypu will not receive any accessories that you ordered. If you dont beleive me, call the cust service # listed on their website, and see if you can even reach anybody. I also emailed the lady in the above post, big suprise, no response, BEWARE OF WIREFLY>
Kenneth
Erie,#8Consumer Suggestion
Tue, July 26, 2005
I am about to e-mail the customer service person who posted a response here. I feel it is necessary to keep everyone updated to give people an accurate story of how they deal with their customers. I do not wish to take a single customer away from a company who CARES, but in cases like this... it is imperative to tell your story LOUD so that companies like this don't exist. I took my complaints to them and by placing blame on me for their mistakes, they basically said that they didn't care. It is sad to know that it is only after you post negative publicity against a company THEN they start to care. They can't have people respond to concerns when their customer calls in, only after ithas the prospect of hurting their business. Their reply was really another attempt to discredit me and show everyone out there that "look, they do care". If they cared, they would have responded to my calls and addressed my issues before I spent 12 hours pleading with them to fix it. I will post an undate to let everyone know the outcome. I am sending an e-mail to them now... I don't expect much.
Inphonichelp
Reston,#9UPDATE Employee
Wed, July 20, 2005
Dear Valued Customer, We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to [email protected], and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.