- Report: #176173
Complaint Review: WIREFLY INPHONICS - Internet - Poss India
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WIREFLY INPHONICS
Internet - Poss India, U.S.A.
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WIREFLY INPHONICS ripoff-Rebate Scam Internet Poss India
I bought a phone with the promise of two $150 rebates and I sent everything requested during the required window time-
I received 2 denials stating the reason being is that i never received the phone though i have the phone, sent the paid bill of sale and the upc code from the box
when i call 866-800-4303 they can not explain what that means as they have proof i received the phone and all they can do is ask me to continue to email requests to the "contact us" at the bottom of the website www.Whereis my Order.com" (though they claim to be the inphonics help rebate center)
after several emails sent-i finally got an auto response stating that my rebate was denied due to my error-though what that error is is not indicated and that if i need further assistance i should go to [email protected] which when i go to and enter the order # to send an inquiry, it states it's invalid and that's the end of that-no other contact information available-
so i have no rebate ($300) no contact # that can help me, no reason why rebate denied other than i made an error-
anyone with advise on how to pursue this in court would be really appreciated
thanks
Matthew
NEW YORK, New York
U.S.A.
I received 2 denials stating the reason being is that i never received the phone though i have the phone, sent the paid bill of sale and the upc code from the box
when i call 866-800-4303 they can not explain what that means as they have proof i received the phone and all they can do is ask me to continue to email requests to the "contact us" at the bottom of the website www.Whereis my Order.com" (though they claim to be the inphonics help rebate center)
after several emails sent-i finally got an auto response stating that my rebate was denied due to my error-though what that error is is not indicated and that if i need further assistance i should go to [email protected] which when i go to and enter the order # to send an inquiry, it states it's invalid and that's the end of that-no other contact information available-
so i have no rebate ($300) no contact # that can help me, no reason why rebate denied other than i made an error-
anyone with advise on how to pursue this in court would be really appreciated
thanks
Matthew
NEW YORK, New York
U.S.A.
2 Updates & Rebuttals
Matthew
NEW YORK,New York,
U.S.A.
may take almost a year to receive my rebate
#2Author of original report
Sat, February 18, 2006
Hello Doreen, Thank you for responding to my request. I have not made any changes to anything on my account. You say a reason is always given why a rebate is denied, but if it doesn't make any sense and no one can explain it, how can it be corrected. The reason that was given to me was that the phone was never received by me, yet every possible proof that it was, was submitted. Questions? 1) You state that I should have been notified that I have 30 days to resubmit my complete claim for reprocessing-how is the client notified? I have scanned all documents I've sent and placed them on a website for your review, neither rebate payment denial nor future correspondence make such a statement. SEE: http://www.nycanimalrights.com/wirefly%20rebate%20problems.htm 2) Why is your system set-up so that it takes two weeks for someone in the rebate customer service department to confirm a fax has been received? This is what they tell you on the phone (I have recordings of several employees saying the same thing) 3) Why can't employees give their email out? They say it's for security reasons but you freely provide yours. 4) After frustration from being unable to verify that my fax was received for two weeks, and being unable to send a PDF file in an email to your employees because they claim security risk, why can't your employee visit my site to obtain and view the documents I've submitted. It seems 30 days (if anyone is really notified) is not a lot of time when your policies are set-up with so many obstacle in place to delay delivery of documents. I have emailed you the information you requested and can't believe that it may take almost a year to receive my rebate (if received at all without legal action)
Doreen
Washington,District of Columbia,
U.S.A.
were there any changes to your account?
#3UPDATE Employee
Fri, February 17, 2006
Hello Matthew, I'm sorry to hear that your rebate was denied without any apparent explanation. Our policy is always to let the customer know what the problem is. You should also have been notified that you have 30 days from when we send the denial to resubmit your complete claim for reprocessing. Very often what happens is that the customer makes changes to the account (such as porting a phone number after activation) which invalidates the claim. In this case, you can contact us to let us know about this so that we can work with your carrier to get the payment issue straightened out. Please send me an email with your order number and I'll research your rebate. If I can determine that you were falsly denied, I will be able to get this straightened out for you. Doreen Dennis Office of the President Washington DC [email protected]
