Complaint Review: Woburn Foreign Motors - Woburn Massachusetts

In fact, ALL British cars blow. All you have to do is look for one of two identifiers to see if your car is going to be complete garbage. Open the door and see if it says "Leyland" anywhere on the sill. Open the hood and see if it says "Lucas" anywhere. If it meets either of those two criteria, the car is a pile, and should be avoided at all costs. I have been working on cars for more than 25 years, and I have never seen such a massive clusterf_ck of Bassackward Engineering as are the cars made in Foggy England. The Germans know how to overkill a car, but at least they tend to run forever. A British monstrosity is a weekender at best. XJ8, or Lincoln LS...the Lincoln costs $10K less, and has 1/2 the problems of the Jaguar. Same car...go figure. Take my advice and fix the Jaguar door at your own expense by an independent electrical shop. As soon as the door works, SELL IT!!!! Run like hell to the nearest American or Japanese dealership and buy a good car. I prefer Chryslers. Drive by the local shops and see what is being repaired in them. You will find very few Chrysler cars. Remember to keep "market share" in your mind as a consideration. Obviously, Jaguar has very low market share here, so there will be fewer total Jags in any comparison. Ask around. Ask the mechanics what cars they like to work on(this will be helpful for repair costs) versus despise working on. I had a friend who owned a British car...a Triumph. After years of trying to get it to stay fixed for more than a week at a time, we stumbled across a permanent fix. We pulled the drivetrain and wiring harnesses out. We installed a Chevrolet engine, transmission, cut axle rear end, and rewired the whole thing. It never drove better. As far as I know, the Spitfire still runs fine...he's never complained since. That was when we were in High School, and I graduated in 1980. I wouldn't accept a British ANYTHING as a gift, bet, or any other reason. 2 1/2 Gallons of oil and $20 filters, $400 tuneups for 6 plugs and a set of wires, horribly expensive brake parts, electrical nightmares, and an overpriced, underpowered engine make for one raggedy investment. This Jaguar bit you. Buy a nicer animal and drive happy.

This is a response to both the original poster and the "former jag tech" I have personally worked for 2 of the 4 MA Jaguar dealers as well as an RI Mercedes dealer and several other new car dealers, I have personally worked with and had close personal relationships with technicians from just about every brand of luxury car sold in the US, I hate to break the news to everyone but ALL LUXURY CARS HAVE THEIR SHARE OF PROBLEMS! it does not matter how much you pay for it, sooner or later something will happen, Lexus has the record for best initial quality and what does that mean? it means that out of 1,000 new Lexus cars only about 300 (sorry I don't have the exact figures handy) need service attention in the first 90 days of ownership. I can say from personal experience many people bring cars in for service that don't need it, you see the amount of technology that is packed into these new cars can be overwhelming and confusing for the average Joe and many times people don't realize that what they think is a defect is actually just user error. PLEASE realize that I am not trying to say this persons door lock problem was their fault, it sounds like a legitimate problem, the point I am trying to make is that all cars will have problems, most of these problems are easily fixed on the first time but there are always rare exceptions to the rule. I personally think it is absurd to say you are never going to buy a Jag again because the one you bought (which happens to be the cheapest model in Jags lineup)had one recurring problem, I do realize it is a very frustrating problem but still I can tell you from personal experience that Mercedes, BMW, Infinity, Audi, Volvo and Volkswagen all can experience similar problems with their power door lock systems, you must realize all of these cars have between 24 and 100 control modules that all must work together to allow the car to function properly, in fact it is amazing that they don't break down more often. The tens of thousands of extra dollars you pay for a luxury car will only get you a car that will have superior performance, style and luxury (I am speaking mainly of Jaguars but I guess the other brands are okay too) it will not get you a trouble free ownership experience (although I can tell you the warranties on luxury cars are much better than the average car) My personal recommendation is to either contact Woburn and ask for a field service engineer come out and take a look at your car or try taking it to another dealership, I do not advise you to take it to Lee Jaguar (they are much worse than Woburn) but I would suggest trying Hanover Jaguar I know everyone in their service department and they are all pretty good, either way I would suggest that you have whoever fixes your car take it for an overnight drive, meaning that either the tech that worked on it or the shop Foreman drives it home the night of the repair and then back to the dealership the next day, this is the single most effective way of verifying that an intermittent problem has been correctly repaired, cars have a funny way of fixing themselves whenever they are in a repair shop. An overnight drive gives a much more thorough check because the car is subjected to the various stresses and temperature changes of normal use. In response to the comment you made about Jaguars being, "electrical nightmares" I beg to differ, they are far easier to work on and I feel, less problematic than Mercedes, I can not tell you how many hours of my life were wasted just trying to get the Mercedes diagnostic scan tool to communicate with the particular vehicle I was working on (it does happen with jags as well but not nearly as often and when it does it is usually fixed much more quickly) Anyway I am sorry you had problems both with your Jaguar and with the Woburn service department. I am no longer a dealership employee (I got sick of working for someone else and I am now self employed in another field) but I can tell you that I am still a Jaguar fanatic and I would not hesitate to purchase one if the ideal situation presented itself (a low mileage 2003 supercharged VDP with emerald green paint and Ivory interior is my dream ride) as for the guy that quit working on Jags because of the x-type, all I can say is I would take an x-type over a 3 series, c-class or any of the base model Japanese imports. All luxury cars are loaded with plastic nowadays (even Rolls, Bentley, Maybach......) and Jags are not 90% Ford parts, the new xj series is the first mass produced ALL aluminium car on the road, did not do all the math but I can assure you that just the body of the new Jag sedan makes up more than 10% of the car so it would be impossible for it to be 90% Ford, not to mention that all Jag transmissions are ZF (pronounced zed eff) which is actually a German transmission (same brand Mercedes uses) and the Jag 4.2l engine was completely designed and built in the UK at the Jaguar plant, yes it is true that Jags have some Ford power window switches and stupid things like that but the core engine, transmission, and suspension systems are all Jag, the x-type is an excellent car for the money, yes it is definitely no XJ8 but it is also half the $ anyway that is just my 2 cents worth, sorry for rambling on, I am just very defensive of my favorite car line, feel free to comment, I will do my best to respond quickly

one thing you should remember its not actually jaguars fault.the ford motor company bought jaguar and has dictated to them what parts they can use in what vehicles. 90 persent of all parts failures on a jaguar vehicle was made by motorcraft. plastic is everywhere in that vehicle from engine parts to suspension components. i was for many years a jaguar,aston martin. technician and the ford motor company has ruined everything they touch. the x-type is built on a lincoln mondeo platform which is basically a ford focus. the x-type is the reason i quit jaguar i became so disgusted with jaguars ford conversion and decline in quality i left.

Daniela car salesmen will suck up to you until you sign and drive off of their lot. After the car dealer hangs your car deal in some bank, and the car is yours, then they do not care anymore untill you want a new car. Most car makers do not want you to bring your car troubles to them. It seems to me that they like to dump you in the lap of the car dealers. I am giving you the following Ford/Jaguar contact info so you car call them directly. If I were you I would email them all a direct link to your Rip Off Report. If the waves are big enough for the big shots to see, sometimes they will try to help you. You know, they want to look good anyway they can if their problems are in the limelight. The cool thing about the Rip Off Report is that your reports can't be deleted by the party that is being reported. If I make the waves big enough for you, you might be able to ride them stright into a service department that will fix your troubles. Email a copy of your Rip Off Report to William C Ford who is the CEO at Ford Motor corp. His Email address is [email protected] Tell him what you are going through. Ask him does CSI mean anything to him? CSI Means (Customer Satisfaction Indext) You might say that CSI is kinda like a report card on how Ford's car dealers are treating the car buyers. Email a direct link to all of the email addresses that I have listed below for you, or call them up and ask whay is it that you can't get your car FIXED and FIXED RIGHT! Anne Clinard [email protected] Brand(s): Aston Martin, Jaguar, Land Rover Department: Aston Martin Jaguar Land Rover 1-949-341-6847 Afaf Farah [email protected] Brand(s): Aston Martin, Jaguar, Land Rover Department: Aston Martin Jaguar Land Rover 1-949-341-6856 Media Information Center [email protected] Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo Department: Media Information Center 1-800-6651515 Coleen Kelly [email protected] Brand(s): Aston Martin, Jaguar, Land Rover Department: Aston Martin Jaguar Land Rover 1-201-818- Rosemary Mariniello [email protected] Brand(s): Aston Martin, Jaguar, Land Rover Department: Aston Martin Jaguar Land Rover 1-201-818-8010 Leticia Parquer [email protected] Brand(s): Jaguar Department: Jaguar 1-201-818-8182 Deborah Sandford [email protected] Brand(s): Jaguar Department: Jaguar 1-949-341-6184 Simon Sproule [email protected] Brand(s): Aston Martin, Jaguar, Land Rover Department: Premier Automotive Group 1-949-341-6185 Beverly Thacker [email protected] Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo Department: Broadcast News 1-313-317-7639 James Thomas [email protected] Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar Department: Jaguar 1-949-341-6140 If I were you Daniela I would also email fax or email a copy of your Rip Off Report to Automotive News. Automotive News is an industry publication that many read EVERYDAY. Their fax number is 1-313-446-0383. The top editors at Automotive News are Keith Crain Editorial Director [email protected] Peter Brown Associate Publisher [email protected] Edward Lapham Editor [email protected] Dave Versical Managing Editor [email protected] Mary Beth Vander Schaaf Asst. Managing Editor [email protected]