- Report: #1203503
Complaint Review: World Tech Toys - Valencia California
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World Tech Toys
28904 Avenue Paine Valencia, 91355-4168 California, USA
Phone:
8186759000
Web:
www.hobbytron.com
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World Tech Toys--Hobbytron.com CEO: Kev Kouyoumjian Customer Service Ignoring Me Valencia California
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BBB has 109 reports! I ordered a toy quadcopter model#ZX-35879 and 3 extra batteries for my child's Christmas present just before Christmas by phone from Hobbytron. The 3 extra batteries and built-in camera were ALL defective--meaning when I tested them they do NOT hold a charge and camera only worked intermittently. When I tried calling the same number I ordered with and other alternative numbers, all mailboxes were full and NO ONE ANSWERED. I also tried emailing but got mostly silence or evasive answers telling me to call the customer service line (which doesn't answer). I tried over 18 times.
Contacting the Los Angeles County BBB (213-631-3600) resulted in my learning that 109 similar complaints had already been filed and therefore an alert had been put into Hobbytron's record. An online search shows hundreds of other complaints have been filed with ftc.gov, yelp, consumeraffairs.com, ripoffreport.com, pissedoffcustomer, etc. To see details just google: "Hobbytron Complaints".
Also, I made a report to www.ftc.gov (Federal Trade Commission) who asked me to direct dissatisfied customers of hobbytron to make their report to the FTC because ONLY large volumes of complaints will cause this government agency to file a class action suit. So, if more people call the FTC at 1-877-382-4357 then there is more chance of getting a resolution with Hobbytron. Please make the call. Hobbytron has apparently shown this behavior for several years and continues to the present time. Also report to YELP! Lets stop this scam!
