Complaint Review: WPI Ifriends Elite - Internet Florida

Shortly after posting this RipOffReport complaint, Stacey contacted us directly to cancel her iFriends account. Because customer service is our number one priority, we were happy to issue refunds to her for the charges in question. She indicated that this resolved the issue to her satisfaction. Should there be any further questions or concerns, Stacey can contact our Customer Support Department 24/7 at (800) 243-9726. The scenario presented in Stacey's report is not one that realistically could have occurred on our web site. We offer several different types of memberships. While the standard iFriends membership carries no charge, a user has the option to request additional premium membership services, which is what occurred in this instance. All charges incurred on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Stacey's complaint without advance disclosure of such charges, prominent icons, and numerous multiple click-throughs by the customer to indicate his or her acknowledgement and affirmative consent to such charges. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Shortly after posting this RipOffReport complaint, Stacey contacted us directly to cancel her iFriends account. Because customer service is our number one priority, we were happy to issue refunds to her for the charges in question. She indicated that this resolved the issue to her satisfaction. Should there be any further questions or concerns, Stacey can contact our Customer Support Department 24/7 at (800) 243-9726. The scenario presented in Stacey's report is not one that realistically could have occurred on our web site. We offer several different types of memberships. While the standard iFriends membership carries no charge, a user has the option to request additional premium membership services, which is what occurred in this instance. All charges incurred on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Stacey's complaint without advance disclosure of such charges, prominent icons, and numerous multiple click-throughs by the customer to indicate his or her acknowledgement and affirmative consent to such charges. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Shortly after posting this RipOffReport complaint, Stacey contacted us directly to cancel her iFriends account. Because customer service is our number one priority, we were happy to issue refunds to her for the charges in question. She indicated that this resolved the issue to her satisfaction. Should there be any further questions or concerns, Stacey can contact our Customer Support Department 24/7 at (800) 243-9726. The scenario presented in Stacey's report is not one that realistically could have occurred on our web site. We offer several different types of memberships. While the standard iFriends membership carries no charge, a user has the option to request additional premium membership services, which is what occurred in this instance. All charges incurred on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Stacey's complaint without advance disclosure of such charges, prominent icons, and numerous multiple click-throughs by the customer to indicate his or her acknowledgement and affirmative consent to such charges. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Shortly after posting this RipOffReport complaint, Stacey contacted us directly to cancel her iFriends account. Because customer service is our number one priority, we were happy to issue refunds to her for the charges in question. She indicated that this resolved the issue to her satisfaction. Should there be any further questions or concerns, Stacey can contact our Customer Support Department 24/7 at (800) 243-9726. The scenario presented in Stacey's report is not one that realistically could have occurred on our web site. We offer several different types of memberships. While the standard iFriends membership carries no charge, a user has the option to request additional premium membership services, which is what occurred in this instance. All charges incurred on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Stacey's complaint without advance disclosure of such charges, prominent icons, and numerous multiple click-throughs by the customer to indicate his or her acknowledgement and affirmative consent to such charges. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.