- Report: #209264
Complaint Review: Wpi Ifriends - Internet
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Author Confirmed
Why?
Wpi Ifriends
ifriend.net Internet, U.S.A.
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Wpi Ifriends fraudulent charges on credit cards Sacremento Internet
Ifriends charges your credit card for services you did not use or authorize. When a complaint call was made they beat around the bush about the charges, then say that this apparently is happening to other people and that they can tell wether or not you have used these services and will refund you any unauthorized charges. Of course this refund has yet to show up. I feel like they are charging people in hopes that they won't notice. Very shady business.
Sue
Willamsport, Pennsylvania
U.S.A.
Sue
Willamsport, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Steve
Lake Worth,Florida,
U.S.A.
Reply from iFriends/WebPower Customer Service -1-800-IFRIEND
#2UPDATE Employee
Wed, November 29, 2006
Due to the anonymous nature and limited amount of information provided in this complaint, we were unable to locate an account matching the details related by Sue. We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed: 1. "True Person Fraud" (also known as "Friendly Fraud"), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims. 2. "Identity Theft," in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims. Based upon Sue's post, we are unable to determine whether this is a case of true identity theft and credit card fraud or perhaps simply a case of a joint cardholder failing to recall a visit to our web site. We apologize if Sue did not feel that the matter was resolved when she contacted our Customer Service Center, and we sincerely regret any misimpression that Sue may have about our services and our company. Our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We encourage Sue to contact our office so that we can cancel the account that may have been established, refund any charges incurred, block any further charges from being incurred with our service, and investigate the circumstances surrounding the creation of this account. Our Customer Service Department can be reached 24-hours-a-day, 7-days-a-week at 1-800-243-9726. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.
