- Report: #244874
Complaint Review: WPI*IFRIENDS 800-IFRIEND FL - Florida
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Author Confirmed
Why?
WPI*IFRIENDS 800-IFRIEND FL
www.ifriends.com Florida, U.S.A.
Phone:
800-ifriends
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
WPI*IFRIENDS 800-IFRIEND FL Ifriends unathorized billing that I was unaware of. Lake Worth Florida
Ifriends has billed me as listed below. When I visited there site I had never even seen it before let alone use it. The amounts are small so it was easy to not realize they were ripping me off. Currently going through my cc co. to resolve the matter. Seems there have been other who have been ripped by this company and that stinks.
4/16/07 IFRIENDS VIP 800-IFRIEND FL0420 - $6.95
3/15/07 IFRIENDS VIP 800-IFRIEND FL0420 - $5.95
2/14/07 IFRIENDS INTERNET 800-IFRIEND FL0420 - $1.00
No I have not contacted the company, they need to refund the money not just cancel the account.
Loren
Auburn, New York
U.S.A.
4/16/07 IFRIENDS VIP 800-IFRIEND FL0420 - $6.95
3/15/07 IFRIENDS VIP 800-IFRIEND FL0420 - $5.95
2/14/07 IFRIENDS INTERNET 800-IFRIEND FL0420 - $1.00
No I have not contacted the company, they need to refund the money not just cancel the account.
Loren
Auburn, New York
U.S.A.
2 Updates & Rebuttals
Loren
Auburn,New York,
U.S.A.
Ifriends action
#2Author of original report
Sat, May 12, 2007
I Friends did indeed refund the money, and I am thankfull that they flagged my account. Very pleased with the action they took. Don't know how the information was obtained (as the acount info such as the user name was not a name that I would use) but glad it is flagged agaist further use.
Steve
Lake Worth,Florida,
U.S.A.
Reply from iFriends/WebPower Customer Service
#3UPDATE Employee
Wed, May 09, 2007
After becoming aware of the above RipOffReport complaint, we were able to locate the iFriends account with Loren's information attached to it. Shortly after submitting the complaint, Loren contacted our Customer Care Department via email. He explained that the use of his credit card was not authorized by him, and that he had no knowledge of the iFriends account that had been created. On the same day that Loren contacted us, we both cancelled the account and refunded the amounts that were charged. Loren's information has been permanently flagged in our system, so that such unathorized use cannot recur. We appreciate Loren contacting us. He indicated in his email correspondence to us that he was satisfied with the actions that we took to resolve the situation, and that he would be following up with his bank to ensure that no further compromise of his personal information took place. If Loren has any further questions or information, we encourage him to contact us, either by email or by phone at 1-800-243-9726. Our Customer Care Center is open 24 hours a day, 7 days a week, and we will be happy to answer any questions that he may have.
