Steven
Lake Worth,#2UPDATE Employee
Thu, November 09, 2006
Shortly before posting this RipOffReport complaint, Carla contacted us directly to cancel the account. At the time of the call, Carla indicated to us that we resolved this matter satisfactorily by cancelling the account. Our top priority is ensuring the complete satisfaction of every customer who contacts us. Should Carla have any further questions or concerns, she can contact our Customer Support Department 24/7 at (800) 243-9726. Our transaction records indicate that the account referenced was created using her husband's personal information, including credit-card number, mailing address, email address, and IP address. The foregoing information was independently verified using records supplied by Visa/Mastercard, as well as by internet IP-address registries. In addition to the account about which Carla contacted us, there was a previous account which was created in 2004 using the same sign up information. Regarding the substance of the complaint, the scenario presented in Carla's report is not one that realistically could have occurred on our web site. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Carla were for additional premium services requested by her husband. All charges incurred by her husband on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Carla's complaint without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate his acknowledgement and affirmative consent to such charges. Our web site is a peer to peer communications network, and does not require the use of a webcam. Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.