- Report: #151111
Complaint Review: WPI*IFRIENDS - Internet
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Author Confirmed
Why?
WPI*IFRIENDS
iFriends.net Internet, U.S.A.
Web:
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WPI*IFRIENDS ripoff Internet
There was only supposed to be a one dollar charge, but they have now charged me two more times, and in the same day. I haven't been to the website for over a month. On July 22, 2005 they charged me $5.95 and $6.95.
I don't know what to do to make it stop, if someone does, I'd really appreciate it if they could let me know.
Tim
Hastings, Michigan
U.S.A.
I don't know what to do to make it stop, if someone does, I'd really appreciate it if they could let me know.
Tim
Hastings, Michigan
U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from iFriends/Webpower Customer Service - 1-800-243-9726
#2UPDATE Employee
Tue, August 09, 2005
Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (refer to url: https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. Since becoming aware of the above RipOffReport complaint, we have been in contact with "Tim" and the matter has been resolved to his satisfaction. Should there be any further questions or concerns, Tim can contact our Customer Support Department 24/7 at 1-800-243-9726.
