Sarah
Lake Worth,#2UPDATE Employee
Mon, December 24, 2007
We are greatly concerned about Alice's recount of the charges she received. Unfortunately, because she did not provide very many individual details, we could not find the account in question. Alice stated in her report that she had contacted our company and that the account has been cancelled and refunds have been processed. If Alice has any further questions, we strongly urge her to contact our Customer Care department (which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726) and ask to speak to a supervisor. Because Alice states that she has never heard of our website, it is possible that someone may have fraudulently used Alice's personal information to create the iFriends account. We strongly encourage her to work with her bank and other associated financial institutions to take steps to protect her identity in the future. We work diligently with banks and law enforcement agencies to help apprehend anyone committing credit card fraud or identity theft. Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."