Complaint Review: WSA Corp. - Shawnee Kansas

WSA rarely addresses complaints posted on a Web site where people can make any claim they like (whether true or not) against a business and have it forever logged on the Internet. WSA provides services to 2000+ clients each year. Here are some of the facts that Mike Lo Bue left out of his complaint. He contracted with us in March of 2003 to write his resume for $500. He was happy with the resume that was prepared for him and signed off that he approved it. He returned to us in September of 2003 and we updated his resume at no charge. He returned again to us in January of 2004 and ordered 890 letters. His advisor recommended, based on his background and career goals, that he mail 4,000 letters directed to decision makers in industries and geographies of his preference. Based on response rates of other mailings, his advisor felt that the middle of the bell curve of response would be in the 12-to-20 call range for a 4,000-letter mailing, and depending on his interviewing skills, he could expect 2 to 3 opportunities. He could not afford to send that many letters out, so he limited his mailing to Florida. He approved his final list of companies on January 14, 2004 and paid for 890 letters. WSA is quite clear in our literature and when talking with clients that that we do not possess a crystal ball and cannot guarantee any number of telephone calls, interviews or offers. In fact, Mike signed a statement that said he understood this fact. I will be happy to add that information to this site. The simple fact is that people do get jobs by sending their resumes directly to decision makers and recruiters. We have the database and the ability to facilitate that request in an economical way. Mike had 4 calls and 2 interviews that did not work out. In his complaint, he asserts that a one-size-fits-all approach does not work. WSA takes our business quite seriously and we spend a considerable amount of time and energy with each client who engages our resume-writing service in order to capture the unique abilities that our clients have to offer in their resumes. This is not one size fits all. I just spent some time with Mike on the phone -- he was quite agitated that I called. I suggested that his complaint was an overstatement beyond his experience and asked that he stop disparaging WSA based on the old saying that one bad reference is more negative than 10 good references are positive. I even suggested that we could work out some sort of resolution if he was amenable to editing his complaint. He was not. If he simply wanted to say, It did not work for me, that would have been an accurate complaint. My point to him was simply that the WSA successes who have volunteered to have their resumes on our site are real clients. Our company has helped thousands of executives find employment. In this case, we have one client who followed only 22% of WSA's advice and he is now forever intent on disparaging the company. He also states in the complaint that his advisor tried to talk him into more letters. He contacted us in March of 2004 and opened the discussion regarding the possibility of doing more letters. I would be happy to copy his emails into this Web site if requested to do so. Mike requested that we run more queries against our database. In the end, he decided not to move forward with the next wave of letters. WSA does not claim to have a 100% hit rate on finding people jobs. We simply offer an approach that dramatically improves clients' presentations on paper and increases exposure to decision makers they choose. Mike knew there were risks when he signed up for the service. When the approach did not work for him, it appears that Mike believes that the results couldn't be because he did not mail enough letters, that he had bad luck with the companies that did call or that the interviews didn't go well. He is taking zero responsibility for the results and length of his own job search. He leaves out of his complaint that he approved the list of companies we generated for him from our database. Perhaps Mike should have been more aggressive from the beginning of his search. In the end, Mike got a job using a service that emails resumes out. It has been our experience that an email campaign rarely generates good results. If Mike had brought his complaint directly to me in the beginning, perhaps I could have helped. To be fair, WSA should use this Web site to post comments from successful clients, as well as, clients whose initial efforts were not successful that we continued to work with. Unfortunately, those comments would not comply with the forum of this Web site. WSA is happy to provide references for our services. If Mike's assertions were true, we could not do that. G. Starr Vice President WSA Corporation