Complaint Review: WTS BANK - wtsbank.com - Nationwide

I am not making up anything of this issue. You can contact: - Augusta County Police Department, We posted a police report about this case, the Sheriff could not get to anybody in your company either. - We closed the Suntrust Bank Account - Posted identity theft report to Equifax on my Social Security Number - Sent a letter to the FTC reporting this I recomend everybody who is facing this problems to follow the same path because the only way to protect yourselves from this situation is making sure you get every law enforcement administration to work for the taxes you pay. Do you want to read the email that your company sent to us?, attached email: ****************************************** Attached my email to WTS and the response from Them: ****************************************** Hello, Requests for verbal or hard copies of order information or Copy of Authorization from a caller other then a WTS Member must be in writing. The request must include a sufficient and valid subpoena or its equivalent. Requests can be faxed or mailed to the WTS Research Department where they will be processed in accordance WTS procedures. Fax: Mailing Address: (512) 402-0151 P.O. Box 163032 Austin, Texas 78716-3032 Kindest regards, Mandy WTS Support 1-800-717-7476 Mon-Fri 7am-9pm Sat 10am-6pm CST www.wtsbank.com/members Always include any prior correspondence you have had in any future e-mails. bv At 05:01 AM 10/20/2005, you wrote: > My name is Saul Bejarano with Suntrust Bank Account Number 0605002510864 > > We noticed transactions posted to my account under this items: > > 10/18/2005 Send Message WTS*800-717-7476WTS* $0.03 > > 10/18/2005 Send Message WTS*800-717-7476WTS* -$0.03 > 10/18/2005 Send Message WTS*800-717-7476WTS* -$39.73 > > 10/17/2005 Send Message WTS*800-717-7476WTS* > $0.34 > 10/17/2005 Send Message WTS*800-717-7476WTS* -$0.34 > 10/17/2005 Send Message WTS*800-717-7476WTS* -$27.97 > > We are opening an investigation with the Bank in regards to this transactions. > The transactions goes as far as Feebruary 2005 and personally I have > never purchased anything online from any company that you represent. > I am also requesting a complete detail of thee transactions and proof of transaction to the bank, I would like to be contacted by someone from your institution to explain me about this charges before I raise this concern to other Investigation Bureau in charge or identify theft. > > Regards, > > Saul Bejarano > Phone: 1-540-256-4210 > Always include any prior correspondence you have had in any future e-mails. ********************** Regards,

Dear Sir, Why on earth would I "pose" as an employee of a company? I mean , really Sir get real. I can undertsand you are upset and feel violated by this occurance. I do really understand, but you Sir are taking out your aggression on the wrong party. When you call the phone number, you are given OPTIONS, it doesnt say you should go to this site and cancel your order. As with any inbound call center, there are going to be variations of call volume, believe me we know. That is why we provide alternate contact options. You may call and hold to dpeak with a rep, you may leave a message, which all message are recorded and returned within 24 hours in most cases. Some times the call is not returned until 48 hours later, but we do call back every single customer who leaves us valid contact information. You may go to our website, you may send an email as well, and also as with any customer service orientated business, there are lots of cusomers contacting us on a daily basis. We ask you allow 48-72 hours for email response. Our company as well is listred at the BBB, you can chek it out online. If you chose not to hold to speak to an agent, well that again is not an error on our companies part. You should be seeking the person(s) who took your inforamtion and used it.

Dear Sir, Why on earth would I "pose" as an employee of a company? I mean , really Sir get real. I can undertsand you are upset and feel violated by this occurance. I do really understand, but you Sir are taking out your aggression on the wrong party. When you call the phone number, you are given OPTIONS, it doesnt say you should go to this site and cancel your order. As with any inbound call center, there are going to be variations of call volume, believe me we know. That is why we provide alternate contact options. You may call and hold to dpeak with a rep, you may leave a message, which all message are recorded and returned within 24 hours in most cases. Some times the call is not returned until 48 hours later, but we do call back every single customer who leaves us valid contact information. You may go to our website, you may send an email as well, and also as with any customer service orientated business, there are lots of cusomers contacting us on a daily basis. We ask you allow 48-72 hours for email response. Our company as well is listred at the BBB, you can chek it out online. If you chose not to hold to speak to an agent, well that again is not an error on our companies part. You should be seeking the person(s) who took your inforamtion and used it.

Dear Sir, Why on earth would I "pose" as an employee of a company? I mean , really Sir get real. I can undertsand you are upset and feel violated by this occurance. I do really understand, but you Sir are taking out your aggression on the wrong party. When you call the phone number, you are given OPTIONS, it doesnt say you should go to this site and cancel your order. As with any inbound call center, there are going to be variations of call volume, believe me we know. That is why we provide alternate contact options. You may call and hold to dpeak with a rep, you may leave a message, which all message are recorded and returned within 24 hours in most cases. Some times the call is not returned until 48 hours later, but we do call back every single customer who leaves us valid contact information. You may go to our website, you may send an email as well, and also as with any customer service orientated business, there are lots of cusomers contacting us on a daily basis. We ask you allow 48-72 hours for email response. Our company as well is listred at the BBB, you can chek it out online. If you chose not to hold to speak to an agent, well that again is not an error on our companies part. You should be seeking the person(s) who took your inforamtion and used it.

Dear Sir, Why on earth would I "pose" as an employee of a company? I mean , really Sir get real. I can undertsand you are upset and feel violated by this occurance. I do really understand, but you Sir are taking out your aggression on the wrong party. When you call the phone number, you are given OPTIONS, it doesnt say you should go to this site and cancel your order. As with any inbound call center, there are going to be variations of call volume, believe me we know. That is why we provide alternate contact options. You may call and hold to dpeak with a rep, you may leave a message, which all message are recorded and returned within 24 hours in most cases. Some times the call is not returned until 48 hours later, but we do call back every single customer who leaves us valid contact information. You may go to our website, you may send an email as well, and also as with any customer service orientated business, there are lots of cusomers contacting us on a daily basis. We ask you allow 48-72 hours for email response. Our company as well is listred at the BBB, you can chek it out online. If you chose not to hold to speak to an agent, well that again is not an error on our companies part. You should be seeking the person(s) who took your inforamtion and used it.