• Report:  #426

Complaint Review: www.Of-the-Month.com - Lafayette, Louisiania

Reported By:

NATION WIDE Lafayette,, Louisiania, U.S.A.
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I ordered a soup subscription last year (Christmas gift) for an elderly recluse . The soup has yet to arrive and all efforts to rectify (38 attempts in 11 months) have proven fuitless.

My complaint: Misleading advertising/misrepresentation: The company web site continues to advertise soup subscriptions. However, to date, they have been unable to deliver on this claim.

Unhonored guarantee: The company web site contains a customer

guartantee that all problems will be taken care of within 48 hours.

Although they are acutely aware of the problem, after 5 months, the problem still exists.

Unsatisfactory service: Owners do not respond to emails and their phone often rings out. No remorse.

Promises made but not kept.

Lots of lip service.

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