- Report: #74339
Complaint Review: Wyndham Miami Beach Resort - Miami Beach Florida
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Wyndham Miami Beach Resort
Miami Beach Florida Miami Beach, Florida, U.S.A.
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Wyndham Miami Beach Resort Cannot get deposit back on properly cancelled reservation Miami Beach Florida
Do not even think about making a reservation at Wyndham Miami Beach Resort !! We made a reservation but had to cancel months in advance. Guess what? Wyndham bills your credit card as of the day you make the reservationnot upon date you are subject to cancellation fees. In addition, the reservations department cannot refund your money even with a valid cancellation number. The only way to get your money back is to contact the accounting department at the property Monday thru Friday during their working hours.
I have never heard of a reservations system that takes your money but cannot refund it. We finally had to dispute the charge through American Express to get the charge removed. This place is a total scam. I cannot repeat this enough...Do Not Give This Company Your Credit Card Number!!!
Mike
Beverly Hills, California
U.S.A.
I have never heard of a reservations system that takes your money but cannot refund it. We finally had to dispute the charge through American Express to get the charge removed. This place is a total scam. I cannot repeat this enough...Do Not Give This Company Your Credit Card Number!!!
Mike
Beverly Hills, California
U.S.A.
3 Updates & Rebuttals
John
Phoenix,Arizona,
U.S.A.
RIGHT! Just thought i'd let you know that this just struck my funny bone.
#2Consumer Comment
Thu, December 16, 2004
Wow. This is actually quite humerous to read. Looking through Ripoffreport.com, I see 3 complaints about Wyndham while there's hundreds of hotels! And you think it's a fraudulant company. This is too funny. Guess what sometimes things get messed up, and that sucks you were one that it happened too, but wow...don't act like a 2 year old regarding this. EVERY BUSINESS has hours of operation. So for goodness sake, contact them then! Lol. Go to Starbucks, and I know that they overcharge or mess up. I'm sure whatever job you do, you've screwed up too! It's life. And yes, I agree with the second preson who replied to this. READ BEFORE YOU SIGN. The way they offer some great rates is by making stipulations. And yours happened to be with a strict cancellation policy. You signed it...don't complain. Just thought i'd let you know that this just struck my funny bone.
Rebecca
Las Vegas,Nevada,
U.S.A.
I agree... These people are terrible
#3Consumer Comment
Sun, August 08, 2004
These people are terrible. Everything about the Wyndham is unorganized and inefficient. I would never stay at one again. I also wrote a complaint about this company. The bottom line is you paid, and did not receive the service. I would file a dispute with your credit card company. Obviously Wyndham can't make revenue without ripping people off. Stay away!
Nick
Chicago,Illinois,
U.S.A.
What Rate did you actually Book?
#4Consumer Comment
Thu, January 29, 2004
I can pretty much guess what really happened here. Go to the Wyndham site or any hotel site. There are about 20-50 rates. The non cancelable rates ALWAYS require payment for the stay upfront. Once you book it, that is it no refunds. Wyndam has lots of these rates. They also have LOTS of rate that don't charge you upfront. They allow you to cancel till 6pm prior the day's arrival. But these rates you can cancel cost more. A LOT more. I guess you didn't read it right OR if you did you accidently clicked into the wrong rate and booked a special non cancelable rate.
