Shane
Kalispell,#2Author of original report
Fri, November 02, 2007
This afternoon I received a call from Wynn's with a resolution to weeks of heartache and frustration. I would like to thank their management team for taking the time to investigate and substantiate the claims in my original post, and for making decisions to rectify the situation. I fully understand the complexity of my situation taking in to account a very specific transmission and the remoteness of my geographic location. Wynns accepted that while their standard procedures are correct for the majority of these situations, mine was truly unique and required a solution outside of the typical play-book. Many people had a hand in resolving this; I would like to thank Tom Tannehill from Montana Auto Center as well as Brad , Ryan, Dan and Todd at DePratu VW, as well as any others whom I have forgotten, and those who worked in the background that I havent met. I admit to becoming frustrated at times, and too would like to apologize to those who were simply doing their job during the course of this claim. In a perfect world, this would have been handled much sooner, but I respect the procedures of the companies involved and am simply grateful that there is now a light at the end of the tunnel. For those of you who have lost faith in used car warranty companies. Wynns has agreed to replace a transmission at a value of just under $5,000; three times the face value of the purchased contract. It took a little perseverance and patience on my part (okay, a lot of patience) but in the end, they did indeed hold true to their commitment to me, their customer. Thank you
Carl
Pontotoc,#3Consumer Suggestion
Thu, November 01, 2007
Make sure there is no core charge...then tear it apart...what will you lose? Your report said the only fix is a new trans, let em' look at all the parts...try to price the needed ones, they pay for the tear down and a new trans + the scrapyard will pay more for the metal!
Shane
Kalispell,#4Author of original report
Wed, October 31, 2007
While I appreciate your response, it doesn't help any more than the gentleman from AAMCO 4 hours away who stated the same thing "Sure, we work on all transmissions, bring it on over". My car 'was' in with Flathead transmission, and the owner there was the one that reported back to Wynn's that he is 'unable' to satisfy their requirements, and is not willing to open a transmission blindly which he has no diagnostic proceedures for, no schematic information on, and knows that there are no parts available for it, even it the problem was glaringly obvious. If your family does indeed own this business, I would sincerely appreciate their input on exactly what they would do to this specific transmission, if it were presented to them in their shop. I have two ATRA shops here in town telling me to go back to the VW dealership and buy the replacement transmission I need. One shop out of Oregon who has fixed 30,000 gearboxes on all makes and models of German cars telling me that my only solution is to go back to my VW dealershop and buy the replacement transmission I need, and I have VW of America telling me that these shops are correct, after their own internal investigation, they have all satisfied the required and available diagnostics and come to the correct conclusion regarding replacement. If your family's company can provide information to discredit these individuals, I would be elated to read it, because it would mean a possible light at the end of the tunnel for me. I requested the same information from AAMCO, and was politely told they were unable to satisfy my request, but if I would just bring them the care, they could surely take care of it. The model number is in my original post. Please, ask them to plug the car and transmission in to their diagnostic tools, and tell me what their proceedure would be on this specific transmission, after finding metal parts in the oil pan. If my transmission can be "fixed" I would be more than happy to have it "Fixed".. but I feel that I am being bullied by this warranty company in to doing something that will at best, cause me hours more of wasted time and money. How can someone be asked to give a diagnostic report on something that they have never been trained on, never done before, and dont' even have the aid of computer diagnostic equipment to walk them through?
Danco Transmission Cincinnati
Cincinnati,#5Consumer Suggestion
Fri, October 26, 2007
I think you need to find an ATRA certified transmission shop (automatic transmission rebuilders association) and tell them to tear the transmission down and have them call wynns to send an adjustor to look at the unit after it is torn down. It is then that they will assess the damage and pay to have the transmission repaired or replaced if repair is not possible. My family owns the leading transmission specialist company in Cincinnati (Danco Transmission Specialists) and working with Wynns Extended Care is a part of our daily routine. Kalispell Transmission Center and Flathead Transmission Specialists are the only ATRA shops on record in Kalispell, Montana. The reason I recommend an ATRA shop is because ATRA shops follow a code of ethics and any repairs done at these facilities are warrantied nationwide by any other ATRA repair shop which makes them more honest than those that are not ATRA certified. You can search for ATRA transmission repair shops at www.atra.com. Comparatively speaking, Wynns has been a pretty decent warranty company to deal with and I do not believe they are trying to get out of paying for your repairs, but rather they have a procedure that must be followed before they will pay for any repairs. Even if the transmission cannot be repaired for whatever reason, it still needs to be dismantled so that in can be inspected by Wynns adjustors. They don't just take anyone's word that the transmission needs repaired. I hope this has been some help to you.