- Report: #1276215
Complaint Review: Xbox -
-
Author Confirmed
Why?
Xbox
USA
Phone:
8004699269
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Xbox Incredibly useless and heartless customer service
The Xbox company is incredibly non responsive. I knew that I really did not want my nephew to get an xbox one because of all of the security issues regarding his xbox 360. They love to claim that they are looking out for my account security, but they have no problem constantly accessing my credit card or my sister's to pay for my nephew's xbox live account. We don't have to verify anything when they want our money.
Currently the Xbox official chat that is supposed to help me access my nephew's account is down with no notification of when it will be back up. The non employee volunteer ambassadors that they put on chat are understaffed with no real ability to help regarding password and authentication issues.
When I got on the phone, I was told that I can get a call back in no less than 3 hours regarding support. My choice was either that or wait more than 3 hours for my turn on the phone.
This is absolutely heartless. These are people who seem to be incapable of understanding that people change IP servers, and when they do, they may not be able to get access to their old email addresses. When people are willing to pay over 500 dollars, they do not need to have sad children because of their fake concern over security. There were way too many ways to verify my account, my sisters, or my nephews, especially with our many credit card payments, for them to keep us locked out like this on such an important day.
This company just makes me sick. I will never be able to forgive them for this. I will make sure that my nephew understands that this is the last xbox anything that he should ever ask for again.
2 Updates & Rebuttals
You must be kidding
#2Author of original report
Fri, May 13, 2016
Of course the email account would be closed. If you have an internet client like Verizon or Cox, once you leave them, they actually do close your email account. In the future, since Xbox wants to act like they are not aware of these protocols, maybe they should have the same demands for verification to spend your money as they have to access the services you just paid for.
This company should be ashamed of themselves.
Striderq
Columbia,South Carolina,
USA
Really???...
#3General Comment
Fri, December 25, 2015
"These are people who seem to be incapable of understanding that people change IP servers, and when they do, they may not be able to get access to their old email addresses."
It doesn't matter what IP server you use, if you login with a valid email address and password you are able to access your old email account. Unless you closed the email account. There's more to this story than you posted.
