- Report: #1361062
Complaint Review: Xdrive - Las Vegas Nevada
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Author Confirmed
Why?
Xdrive
1180 N. Town Center Dr, Suite 100 Las Vegas, 89144 Nevada, USA
Phone:
855-901-0050
Web:
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Business Rating:
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Xdrive Mailed product I did not order and charged my credit card Las Vegas Nevada
I ordered CBD oil several months ago. Last week another bottle came in the mail with a notice that my credit card had been charged $89. I did not order this bottle. I wanted to try the product to see if it worked for my pain, but I still have a lot left so would not have placed another order yet. When I tried to call their customer service number, when I selected the option to speak to someone about an order I received, both times I was put on hold for a short time and then the call disconnected. When I called back and selected the option to order more, someone answered right away. I told the gentleman in India that answered the phone that I did not order the product and wanted to return it. He gave me an RMA# and I asked to be provided return postage since I did not order the product. He claimed that their terms and conditions said that the product would automatically reship, but I know it did not say that because I have been burned by that before and specifically checked for that language in the terms and conditions. I know the individual I was speaking to knows nothing about the product or the website (which I can no longer locate on the Internet because they don't use the real company name), so I didn't bother arguing with him. I am returning the product and hope that they refund my credit card. I will follow up if they don't. I have now Googled Xdrive and found that they have many customer complaints filed with the BBB and 80% of their company reviews are negative.
