- Report: #1488495
Complaint Review: XFINITY - Seattle Washington
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Author Confirmed
Why?
XFINITY
P.O. Box 34744 Seattle, 98124-1744 Washington, United States
Phone:
800-934-6489
Web:
https://www.xfinity.com/
Categories:
Business Rating:
(0)
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XFINITY Comcast Cable BAIT AND SWITCH Seattle Washington
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I wanted to drop my service and then they made me a great offer, unlimited 1Gb/s speeds, and then discovered they were charging me overages after 1 TB. Canceled service.
They calle me back and told me the wanted to keep me and made me a good offer for the same unlimited service and 1Gb/s speeds. Now after a few months they are charging me an overage again, and want me to pay more for unlimited data and there is an early termination fee.
They offere to give me unlimited data for $10 more. But they are not to be trusted. The plan they offered included unlimite data.
I will guess their retention department is authorize to lie to get you to sign up again and they then pull a bait and switch and suddenly the charges go up.
They refused to allow me to speak to a supervisor.
I filed a BBB complaint. Next I'll be filing a complaint with public utilities commission.
BE SURE YOU GET EVERY DETAIL IN WRITING. I THOUGH THERE WERE NEGOTIACTION IN GOOD FAITH. THEY ARE LIARS AND CHEATS.
1 Updates & Rebuttals
Momo
United StatesForget The BBB. The BBB Is Based On Fraud And Deception!
#2Consumer Comment
Tue, December 03, 2019
Without regard to your complaint, let me set you straight regarding the BBB and all their BS! The BBB is NOT your friend! Do you understand that? The BBB is NOT part of ANY government or law enforcement body. The BBB has ZERO POWER to do ANYTHING! The ONLY purpose of the BBB is to SELL their PHONY "accreditations" and "ratings" to ANY business which wants to BUY them. They also go to great lengths to DECEIVE the public into thinking they have some law enforcement powers when they absolutely do not. Threatening any business with the BBB usually results in laughter because anybody who's been in business for five minutes knows the BBB SCAM!
