- Report: #1383115
Complaint Review: XFINITY -
Reported By:
Beyondshocked -
Stafford, Virginia, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
XFINITY
USA
Web:
WWW.XFINITY.COM
Categories:
Business Rating:
(0)
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XFINITY MARY MCLAUGHLIN XFINTITY UNETHICAL PRACTICES STAFFORD VA VIRGNIA
I am beyond lost as to what to do at this point. I have been a customer of this cable company since 1994 and I am constantly fighting broken service promises and I am never allowed to go to the higher ups. Then I recieve a letter of how they "made a mistake" in my billing and need to charge me more. I had negotiated an "out the door" of under $150 for BASIC cable and phone and internet. I keep getting a bill for $178. Furthermore, in the past, I never needed "digital adapters" etc. I have more wires now in the new wireless era than ever!! And I was told the first two digital adapters wouldn't be charged. Now, they "say" that was only introductory. Not true. I am tired. I am exhausted. I am violated. And I am tired of being angry and upset and overcharged. There is zero loyalty for long term customers. The letter she sent about having to charge even more is a slap in the face. Unethical, and she should be embarrassed by the way they treat their customers. This is price gouging at its finest. I am done. But not before I take this story to the media, social media, better business bureau and 7 on your side and any other avenue I can find. This is not me. But this is what they make you do. It's pathetic and disgusting and I am done.
1 Updates & Rebuttals
RESOLVED
#2Author of original report
Wed, July 05, 2017
I have received a phone call from the office of the Regional Senior Vice President of the Beltway Region and have been able to come to an agreement that was acceptable to me for the next 12 months with the promise of recieving a phone call near then end of that time to discuss the programs they intend to put into place to reward loyal customers.
