- Report: #1390178
Complaint Review: XPower manufacturer Inc - San Gabriel California
Reported By:
Po'd with poodles -
Marysville, Washington, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
XPower manufacturer Inc
Los Angeles Office: 220 Clary ave San Gabriel, 91776 California, USA
Phone:
626 285 3301
Web:
http://www.xpower.ws/
Categories:
Business Rating:
(0)
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XPower manufacturer Inc Poor quality hair dryer from XPower Inc and rotten customer service San Gabriel California
I thought this was a great hair dryer for my poodles and it was while it lasted. But after only aproximately 3.5 years it broke. I left it in one place, didn't move it around for most of the time I owned it. And hadn't moved it for at least a couple years. So, no jostling or bumping it. I cleaned the filter often and handled it gently. And one day I went to turn it on and nothing at all happened. It would not turn on.
I took it to a repair man, the type recommended by the company who said it was one of the three computer boards but couldn't say which one. I called the company. (not positive it was the same address as disclosed above) It was just past it's warranty. But they said they may be able to do something, like send me a part at a discounted price. But the boss (apparently) needed to call me back. I waited a week because he was out of town. Nothing. I called again and again...and yet again...maybe 5 times, more or less, always given some excuse by the gal, Suzanne as to the inability of the "boss" (?) to come to the phone...
that he would call me back, but he didn't. I was getting frustrated by this time and said I was running out of ideas and may have to write some bad reviews. She chastised me rudely not to threaten her. She repeatedly interrupted me as I tried to express my frustration at their non-responsiveness. I explained I was not threatening but very frustrated that I was being given the run-around. She again said the man would call me. Well, he didn't. And this has gone on for a couple weeks now, over and over again. So, not only did this over $500 dollar machine break after about 3 years, but the customer service is unbelievably horrible. I absolutely do not recommend this product unless you like spending $550 for a dryer that lasts 3 years and dealing with rude, ineffective so called customer "service."
1 Updates & Rebuttals
Rebutting my own post, XPower manufacturer Inc Poor quality hair dryer from XPower Inc and rotten customer service
#2Author of original report
Fri, August 04, 2017
I want to make a correction in a previous post about Xpower Inc. Finally...finally, finally after a couple of weeks of feeling like I was purposely being ignored, the boss man called me back and is showing a genuine interest in helping correct the problem. He said he will send me a shipping label and take a look at the dryer, see about fixing it. So, time will tell. But it looks like maybe they'll come through in the end. I just wish expensive machines would last longer. They should and that aspect of my complaint still stands. But as far as the customer service, I'm moving my opinion up a couple of notches but will reserve higher ratings until this process is finished.
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