- Report: #291138
Complaint Review: Yahoo! Music Unlimited - Internet
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Author Confirmed
Why?
Yahoo! Music Unlimited
http://new.music.yahoo.com/ Internet, U.S.A.
Phone:
800-318-0631
Web:
N/A
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Business Rating:
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Yahoo! Music Unlimited Non refundable $143 YEAR IN ADVANCE charges for unusable service On Line Based Internet
My daughter signed up for a free trial offer that came in her mp3 player box. Yahoo requires a valid credit or debit card for the "free" trial. You must cancel no later than one day prior to the last day of the trial period or they will charge your credit/debit card with a nonrefundable charge. They advertise a monthly service but don't tell you that it is paid a year in advance.
The service is so crappy that it began malfunctioning almost immediately. It was not compatible with VISTA. My daughter attempted numerous times to cancel her trial but the service kept "booting her off" after she clicked on the link to cancel. She kept trying and soon after, her service simply ceased functioning so she mistakenly believed that her cancellation was complete and deleted the program from her computer.
Several days later, her bank notified us that her account was in arrears with 3 bounced charges totally $75 in penalties. Upon checking, we discovered that Yahoo charged her for a full year. As she did not expect this charge, it took all of her funds, causing a s****..
The service is so crappy that it began malfunctioning almost immediately. It was not compatible with VISTA. My daughter attempted numerous times to cancel her trial but the service kept "booting her off" after she clicked on the link to cancel. She kept trying and soon after, her service simply ceased functioning so she mistakenly believed that her cancellation was complete and deleted the program from her computer.
Several days later, her bank notified us that her account was in arrears with 3 bounced charges totally $75 in penalties. Upon checking, we discovered that Yahoo charged her for a full year. As she did not expect this charge, it took all of her funds, causing a s****..
1 Updates & Rebuttals
Sia
Hancock,New Hampshire,
U.S.A.
Bank refunded her money!!!
#2Author of original report
Tue, January 22, 2008
If something like this happens to you, go to your bank, file a complaint for UNAUTHORIZED CHARGES, submit as much evidence as you possibly can, including on line complaints found, and wait... That's what I did and the bank is refunding her money and backcharging Yahoo.
