- Report: #1353550
Complaint Review: Yodle Inc. - New York New York
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Yodle Inc.
330 W 34th Street New York, 10001 New York, USA
Web:
yodle.com
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Yodle Inc. Should be "Nodle" No deal New York New York
I am no longer a customer of Yodle Inc. Their sales pitch is, they will move your company's name up to the first page in a search engine on the web. So if you search for a particular company/service, they guarantee your name will be 1st or 2nd on the page results. They ask you to upload your contacts and then proceed to track any phone calls that come in through the web and tell you look what we have done for you. In the short time we used them (3 mos), we had 166 calls. Of those 166 calls, 5 were from people we had not had contact with previously the rest were current clients. Of the 6 web inquiries, 4 were emails direct from Yodle and 2 were employment requests.
In their sales pitch to our company, we were told there was a three month "contract" for a specified amount of money. After the three months we would be on "month to month" with no contract. We could cancel at any time. We were also told the monthly charge would not be anywhere near the astronomical charge we paid for the first 3 months. The charge would be based on the level of service we chose. They bill one month in advance.
When the three months were up we were never notified by the company asking what level of service we would like to proceed with. Never received a contract from them. Proceeded to charge us the astronomical amount that we paid for the first three months. When I called to complain they said they could cancel our subscription but could not reimburse us since it was already billed. This was three days into the new billing cycle. 27 days had not been used.
Had my credit card company get on the phone with me to discuss the reimbursement of this charge with a manager from Yodle. The person on the phone from Yodle talked himself right into a corner as he kept changing his story the more the credit card company representative asked for specific and concrete answers. As of this posting, the reimbursement issue has not been resolved.
If you are looking for a company to help you increase your web presence, stay away from Yodle. There are other companyies out there that are reputable and do not lie, steal and cheat. Do your research. We should have known something was wrong when we asked for referrals and was told it wouldn't be eithical thing to do as they were in our "market" area. Yodle lied to us from the very beginning. Starting with the pricing, the contract, the month to month and the amount of "new" calls we would receive.
If I ran my business and treated my clients the way they do, I would be out of business but, I guess when you charge such an astronomical fee for the three months and then continue with that amount even when you are not suppose to, you can make money to stay in business no matter how many people cancel your service.
