I ordered both trial (emphasis on TRIAL) products - Youth Renu Skin and Youth Renu Eye. After receiving the products, I was charged $89.97 and $85.97. I called the customer service number and was told that I should have read the fine print before agreeing to the trial shipment. I was told that they don't give refunds and that I must have cancelled the order within 14 days of placing the order to avoid any further charges. I have now had to close my bank account and open a new account to avoid any further charges. This company is very deceiptive, rude, dishonest and doesn't have a clue as to what the word "integrity" means or how to use it with their customers.