- Report: #1307536
Complaint Review: Yummy Extensions - Internet
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Author Confirmed
Why?
Yummy Extensions
Internet, USA
Phone:
1(855) 99-YUMMY(98669)
Web:
https://yummyextensions.com/
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Yummy Extensions Yummy Hair Extensions GLEN at Yummy Extensions YUMMY EXTENSIONS BAIT AND SWITCH SCHEME, NOT what they said it was... Richardson, TX - mainly on the internet Internet
On 4/20/2016, I contacted Yummy Extensions via email. I corresponded with GLEN throughout this entire ordeal. I asked Glen if they carried Yaki Straight hair. Not too silky, it's like Indian Hair. Glen replied back the next day that the YUMMY natural straight texture would be comparable to what I was requesting. I ordered the hair.
The hair arrived on May 20th. It is nothing like what I noted in my email to Glen. I immediately emailed him back to inform him, that the hair texture was all wrong, would not blend with my relaxed hair, and request a refund. He has refused my refund.
The hair is too silky and will NOT blend with my own relaxed hair, I tell him yet again. Still no refund, but he will do an exchange. After some back and forth, he tells me that their "Soft Kink" is more like the Yaki texture I am looking for. Now I realize this company says anything to make a buck. Their soft kink hair is curly and coily and nothing like the straight yaki texture I wanted and further the soft kink hair in no way will EVER BLEND with my own relaxed hair.. AND THEN, upon further inspection of the hair, I notice that at least 2 inches of the hair is only strands/scraggly ends.
I contact Glen and tell him this too. All he says is basically I can get a gift card for an exchange of hair but not my funds back. I could see if they sent the kind of hair I wanted, but it was all Glen's suggestions. Not only is the hair not the texture that I asked for (I even sent him a photo of me wearing the texture of hair I wanted), but the ragged and scragged ends of the hair make it only about 10 inches. I ordered 12/14 inches and it's barely 12 even when you count those scraggly ends.
And by the way, he tells me about some Russian Fed hair that they used to carry that is similar to Yaky! Unbelievable huh? I have this stuff in writing. This is not a joke to me, but apparently or maybe the bait and switch is all to common for them. One look at the girls on the website and the hair extensions are beautiful, full and long.
Today is May 24, we have gone back and forth for 4 days now. I sent the hair back with instructions to either refund my money because the fault lies with them) or at the very least, send hair that is a FULL 12 inches long, not 10 inches full and 2 inches of strands.
I want a refund.
