- Report: #237499
Complaint Review: Yves Rocher - Internet
-
Author Confirmed
Why?
Yves Rocher
New York Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Yves Rocher Deceptive Customer Service, Lies about shipping time, lies about payment plans, Ripoff New York Internet
Placed an order for $65.00 on 2/9/07. On 2/16/07 I called the company since I could not log in to check on tracking of my order. CS rep gives me my customer # and says that my order was held for a few days since I am a new customer, but it was now on it's way and I should be able to check the status of tracking w/in 24-48 hours.
After 3 days I emailed their CS and was told that my order was still being held due to being a new customer and I was not eligable for thier 90 days pay off, that I should have rec'd a letter stating that I would have to pay for the merchindise before it would be sent.
I replied that NO ONE at any time had told me that until now-10 days after the order was org. placed. They apoligized and offered again to have me pay in full and they would ship. So I called the company and gave my cc info to the CS rep and asked if I would be billed twice? He said No, definatly not. (we shall see).
Then on 2/24/07 I recive the above mentioned letter from their CSR saying that they can not process my order. Not only do I get this letter that is dated 2/12/07, I get another one; exactly the same dated 2/15/07 both delivered on the same day.
So anyhow, here I am thinking that my order should be here in 8-10 days, but I still can't track the order. Thier link to the USPS tracking service states that the tracking # provided is not on file. So I copy a screen shot of this info and email the company again on 2/27/07.
Thier reply today is that the items DID ship on 2/21/07 as thier web site states, but that usps does not have the info yet? WTH??? 6 days later and they dont have the info?
And then all of a sudden just a few mins ago I checked again and the USPS web site states that the tracking info for the shipment was electronicaly rec'd today 2/28/07 and the packing is waiting for pickup by USPS.
Good God! What a run around.
The seemed like such a cool company to buy from and have some neat perks ie: free gifts w/ purchase and free shipping. But it really isnt worth it. I have been waiting on my package for 20 days now. I could have drove to Canada and picked it up in that ammt of time. :(
It would take a lot to make me order from this company again, and I am going to tell my friends not to order as well. I had 3 other people that were wating to see what my stuff was like before they placed large orders as well.
Alicia
Flovilla, Georgia
U.S.A.
After 3 days I emailed their CS and was told that my order was still being held due to being a new customer and I was not eligable for thier 90 days pay off, that I should have rec'd a letter stating that I would have to pay for the merchindise before it would be sent.
I replied that NO ONE at any time had told me that until now-10 days after the order was org. placed. They apoligized and offered again to have me pay in full and they would ship. So I called the company and gave my cc info to the CS rep and asked if I would be billed twice? He said No, definatly not. (we shall see).
Then on 2/24/07 I recive the above mentioned letter from their CSR saying that they can not process my order. Not only do I get this letter that is dated 2/12/07, I get another one; exactly the same dated 2/15/07 both delivered on the same day.
So anyhow, here I am thinking that my order should be here in 8-10 days, but I still can't track the order. Thier link to the USPS tracking service states that the tracking # provided is not on file. So I copy a screen shot of this info and email the company again on 2/27/07.
Thier reply today is that the items DID ship on 2/21/07 as thier web site states, but that usps does not have the info yet? WTH??? 6 days later and they dont have the info?
And then all of a sudden just a few mins ago I checked again and the USPS web site states that the tracking info for the shipment was electronicaly rec'd today 2/28/07 and the packing is waiting for pickup by USPS.
Good God! What a run around.
The seemed like such a cool company to buy from and have some neat perks ie: free gifts w/ purchase and free shipping. But it really isnt worth it. I have been waiting on my package for 20 days now. I could have drove to Canada and picked it up in that ammt of time. :(
It would take a lot to make me order from this company again, and I am going to tell my friends not to order as well. I had 3 other people that were wating to see what my stuff was like before they placed large orders as well.
Alicia
Flovilla, Georgia
U.S.A.
