- Report: #574659
Complaint Review: Z Ducts Inc - Chatsworth California
Reported By:
Purple Zebra -
Los Angeles, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Z Ducts Inc
9510 Vassar Avenue, Chatsworth, California, United States of America
Phone:
Web:
www.zducts.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Z Ducts Inc ZDUCTS, WORST SERVICE RIPP OFF Chatsworth, California
I called Zducts Inc to get my air ducts cleaned for $40. The technician came out and said i had holes in the ducts and they would rip if they cleaned them and that i need to replace all the duct work. They wanted $5500 to replace 14 vents and install 2 more vents with R6 ducts that have some polymer material inside and fiberglass on the outside so rats can't chew into the ducts. They also installed one 7 inch hepa filter and sanitized the system and installed a UV light & filter.
I offered $3500 for the whole job and in the end they only did 10 of the 14 vents, so I paid a total of $2793 for the job. It was brutal and i never experienced anything like this. From one guy to the next their deals, contracts, services, and behaviors were INCONSISTENT across the board. The Technician was insulting, fresh, bad mouthing and overall made me feel unsafe in my own home!
At 4:30pm they told me it would take 2 hours to finish, then at 8pm, they said 20 more minutes, then at 9pm they realized they forgot to do the air ducts in the kitchen. I finally kicked them out and told them i never heard of a company working this late in somebody's home. They had NO consideration for me, my time, my home and they bumped into the walls a lot with their boxes and marks on my newly painted walls. They didn't complete their job. I would not recommend these guys or company's like them. Get a specialist in the subject or a contractor.
Eric, the technician had really bad manners and repeatedly interrupted me. Two times when I asked about the services he responded 'you don't need that'. I never met someone that when I was requesting what I wanted in a service he told me 'you don't need that'. I also asked if he used dampers and got the typical 'you don't need that' answer followed by 'do you even know what a damper is?' in a very condescending way. I asked a simple question and got a smart answer. Mostly, it was his covert tone. He preached about giving good customer service and for me to be happy and that I refer people.
He said one thing and did something else, in other words. He was a total smart a*s and I never had a problem with anyone or any worker like this before. I would never refer Z Ducts. When I called Lee, the salesman, to tell him how unhappy I was with this guy Eric started bad mouthing me in the other room saying 'well some people are just manipulators' and other comments about me when i was trying to talk on the phone. What is that?
To me having a nice person and receiving good work is the most important thing. In this case, a bad attitude outweighs everything because it add unneeded stress to my day. I had nothing but problems since this guy showed up to the door. I am very sorry i trusted them to do this work and have learned next time to get referrals and think things through before rushing into a 'sales pitch'.
1 Updates & Rebuttals
Supervisor
chatsworth,California,
United States of America
Satisfaction Guranteed
#2UPDATE Employee
Wed, July 11, 2012
Since January 2012 Z Ducts Inc has been under new management. And as a new manager here at Z Ducts Inc it is our goal to provide every customer with top of the line service. As our mission statement has been continuously addressed, Z Ducts Inc strives to provide our customers with the best customer service the market has to offer. With thousands of customers absolutely satisfied with their service, very rarely Z Ducts Inc has an unhappy customer. Although this does not sit well with upper level management, we attempt to do anything we can to make the customer happy. After this complaint came in, Eric the technician involved was immediately suspended and then fired after the pending investigation. Customer service is our number one priority and we as a company we took the necessary steps to keep ensuring that. We understand in the business world every customer will not always be happy, but we still strive to make that our goal. For that reason we let go of the technician Eric who provided this woman with unsatisfactory service. Although we are a new management team at Z Ducts Inc, we understand we are still accountable for
previous actions. None the less we still will strive every day to keep giving customers the best service, products and warranties on the market.
