- Report: #1246759
Complaint Review: Zaful.com - Beijing
-
Author Not Confirmed
Why?
Zaful.com
Beijing, China
Phone:
1-720-346-9332
Web:
www.Zaful.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Zaful.com SHEIN.COM, HASSAN Not a real site. They take your money and then claim to ship your item when they really haven't Beijing China
*Author of original report: Additional info
*Author of original report: Additional info again
*Author of original report: Physical Address updated
*Consumer Comment: SheIn is a legit business and not a scam
*UPDATE Employee: The solution for your order on zaful.com
*Author of original report: MY RESPONSE
You place your order with Zaful and then your order just sit's there for weeks saying "Processing". I emailed them 4 times with no response except for they received my email. Luckily I went threw PayPal and excalated a claim. They said that my items have been shipped and left a tracking number and now they are saying that they won't ship my order until I cancel this claim. They know once you cancel a claim you can not file another one and then they get your money and you get ripped off. They will also say that they shipped your item and then if you do get a shipment from them ... it's a shower cap. Then you have to pay for shipping this shower cap back which takes about 3 weeks. I don't know why PayPal continues to deal with these bogus companies but they do! Do not fall for any of the stores from China because they are all tied in together!
6 Updates & Rebuttals
MY RESPONSE
#2Author of original report
Fri, August 12, 2016
IF YOU HAD THE EXPIERNECE THAT I DID YOU WOULDN'T BE SO DEFENSIVE!!! JUST BECAUSE YOU HAD A GOOD EXP DEOSN'T MENA EVERYONE WILL. DON'T BLAME IT ON IMPATIENT PEOPLE EITHER. I WAS VERY VERY PATIENT. I'M GLAD YOU HAD A WONDERFUL PURCHSE BUT NOT ALL OF US HAD ONE. SPEKA FOR YOURSELF INSTEAD OF BLAMING THOSE OF US WHO HAD A HORRIBLE PURCHASE!!!
zaful
The solution for your order on zaful.com
#3UPDATE Employee
Sun, May 22, 2016
Dear Terry,
We regret for this issue occurred.
Please understand after we receive your order,normally it will take us some time to prepare the items.
Please offer us your order number then we check for you. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "reply from trustpilot", we reply to all tickets within 24 hours.
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
laurenee
Boerne,Texas,
USA
SheIn is a legit business and not a scam
#4Consumer Comment
Wed, April 27, 2016
I just wanted to rectify this false report that included SheIn which was listed along with Zaful as being a scam, of whom do not satisfy orders when making a purchase. I recently purchased 4 dresses from sheIn in one order just this March 2016. Very great pricing and free shipping. The shipping wasn't supper quick but about 2 weeks. I didn't mind, I wasn't in any big hurry. It was in fact shipped from overseas, China area. I received my order, everything as advertised. Also the dresses where beautiful and I have received multiple complements on them. So much so, I've referred many friends to SheIn for make good buys on great looking clothes. I am more than satisfied.
However I can't state any facts in the same manner for Zaful. And this is just my opinion on this issue but impatience customers who jump to conclusions, making bad reports out of haste, wont make any sell very happy to accede with a customer whom is tenaciously incompliant themselves.
Physical Address updated
#5Author of original report
Thu, August 06, 2015
This is the address I found for Zaful, Hassan
HASSAN-IAT
ROOM 201
2RD FLOOR
BUILDING 8
ZH SHENZHEN GUANGDONG
Additional info again
#6Author of original report
Thu, August 06, 2015
Here is the email address I found for Zaful
Additional info
#7Author of original report
Thu, August 06, 2015
This is the info that my payment went to:
- Hassan
- [email protected]
