Dawn
Seaford,#2Consumer Suggestion
Thu, December 09, 2004
I just wanted to update my comments. I wasn't happy with the response I was given by the manager or regional manager at Zales, so I called the corporate office. They did an investigation of the situation and got back to me. On Monday December 6th, I received a call and was told to go to the Zales outlet and exhange my ring. Wow, to say the least I was surprised. To make a long story short, I picked out another ring and I am happy. The question is: Would I purchased something from this store again. The answer is NO! But, I am pleased that they admitted the defect in ring we had and replaced it. So, don't ever settle, persude the situation until you are completed happy with the outcome.
Cory
San Antonio,#3Consumer Suggestion
Tue, November 16, 2004
Worked at Zales many years ago. The "insurance" back then was appox. 3 times more than what a real insurance company would charge you and covered less. One year, Zales took in something like 32 million dollars and "paid out" 5 million. Quite a good profit. Zales employees were expected to sale so much "insurance" per so many sales. People, chech with your insurance company before you buy their insurance and COMPARE. It should be alot cheaper with better coverage. You do have to schedule the item. And no I don't work for an insurance company.