- Report: #1430190
Complaint Review: Zales -
Reported By:
JTKINTX -
San Antonio, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Zales
United States
Web:
www.zales.com
Categories:
Business Rating:
(0)
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Zales Zales Online Zales The Diamond Store -R- Suspicious Order Cancellation - Poor Inventory Control - Item Out of Stock ,when listed as available, Internet
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I ordered a ~$2500 ring from Zales.com about 6 weeks ago. It showed as available online but was placed on backorder because Zales cannot manage inventory control. In our digital age, real-time inventory control with a major corporation should be a given, not a first-come-first served “race” among customers involving an antiquated 1-2 day processing scheme.
I called a couple of weeks ago and was assured the item would be delivered. My 25th Wedding Anniversary came and went, and I still waited. (Yes, it did not arrive in time for my Silver Wedding anniversary, but I was told it would be sent). The shipping status changed to “In Progress”, so I was getting hopeful it would arrive soon. Today, the order was canceled by Zales. No prior warning, No alternative offered. The item was simply canceled, with Zales claiming to “apologize for any inconvenience this may have caused.”
Interestingly, the item’s price increased about $1000 between the time I ordered it and the eventual cancellation, which makes me very suspicious.
Needless to say, I don’t expect to do business with Zales again.
