- Report: #1414580
Complaint Review: Zenni Optical California - Novato California
Reported By:
david -
huntsville, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Zenni Optical California
Novato, California, United States
Web:
zennioptical.com
Categories:
Business Rating:
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Zenni Optical, California dishonest service and refund Novato California
I ordered 2 pair of glasses after the company was suggested by my optomitrist. One was with blue blocking the other progressive bifocals. I have another pair of blue blockers that are not prescription so I know how they should have been. The blue blockers came with absolutely NO blue-blocking affect.
The progressive lens were made so that if they shifted more than 1/4 of an inch the vision was skewed. My wife has a pair of progressive bifocals and hers is not that way. You have to move them about an inch before the visison is skewed. My lens were larger than hers.
I complained and they had me send them back after basically saying I don't know what I'm talking about. After receiving them, they said there was nothing wrong with either pair. I told them I wanted a full refund including shipping when I sent them back. In their response they said because there was nothing wrong I would only get a 50% credit.
I got an automated email asking about their service so I gave a bad review. After they got the bad review (which they have more than likely deleted), they came back and said they reviewed the glasses again and said yes they were made incorrectly. However they only sent half of my money for the glasses only - no shipping - even though they admitted they made them wrong.
This company is dishonest and I hope this will keep others from using them. I wished I had looked at this rip-off report before ordering but I trusted my doctor's advice. I have told my doctor not to recommend zenni optical to anyone else.
